Merrill Gardens at Sherwood

I went to Merrill Gardens last week. The staff and general Manager were very kind, patient and friendly. The location is beautiful and clean. I’m definitely considering this location, because it’s top notched…their memory care section seems professionally motivated to care for my mother

I went to Merrill Gardens last week. The staff and general Manager were very kind, patient and friendly. The location is beautiful and clean. I’m definitely considering this location, because it’s top notched…their memory care section seems professionally motivated to care for my mother

My mom was at the Ackerly in assisted living. We thought it would be great as it would be an easy move when the time came. Memory care was good for awhile, my mom had more needs as some of the others which caused us great grief! We were spending $10k/month and my sister cared more for my mom than some of the staff at Merrill gardens. I would like to say that some of the staff does try, but it’s hard when you’re very understaffed. (There’s approximately 9-10 residents/staff member). My sister was told they weren’t able to help my mom get ready in the morning (even though it was apart of her care plan). I watched as the staff took plenty of time with other residents, but not my mom. The turnover was crazy! In less than a year they lost so many good people. The new memory care head person/nurse lacks empathy. She’ll say one thing, but her actions say otherwise. I was thankful to find my mom a place that will take care of all her needs, she gets more personalized care and they treat her like family. If your loved one needs ANY kind of additional care, do NOT take them here. There were multiple times prior to the change when I emailed the general manager/nurse with no response. I even called headquarters with barely response.

I moved my Mom into Merrill Gardens at Sherwood last summer. It was exactly what she was needing! The community the residents have with each other and the social engagement is just what she was missing. This beautiful community has the very best to offer if you’re looking for active living and aging well for your loved one!

My fiercely independent and wonderful parents, at our insistence, reluctantly joined the Ackerly Sherwood Community (now Merrill Gardens) a little over two years ago. We have witnessed such a positive evolution in their well being and happiness thanks to the comfort, care and kindness that was always present during a very difficult transition. The building is beautiful inside and out. But it is the Ackerly then and now the Merrill Gardens team (many of the same wonderful team members) have been nothing short of remarkable in every way in partnering with my my husband and I in providing not only the assistance my parents and I need to create a sense of welcoming and belonging. The staff work together with each other, with the residents and their families as a caring and compassionate team in every element of community life. Everyone is addressed by name and their strengths and dignity are honored, even when resistance to care presents itself. My parents regularly share what a beautiful place Merrill Gardens is and how kind the staff and other residents are to and for each other’s well being. We are grateful to the entire MG team with special recognition to Stefanie, Michael, David, Heidi, Jolene, Christi, Vanessa, John, Nancy, Quinn, Robert, Willow, Gayle, Rebecca, Kristen, Judy, Linda, Gwen, Madison, Veronica, Kathy, Scott, Omar, Maria, Lizbet, and so many more… These housekeeping, maintenance, receptionists, med-techs, aides, bartenders, servers, event planners, calendar designers, CNA’s, nursing and coordination of care and guest service professionals along with their general manager are the heroes that weave the fabric of a truly welcoming, safe and caring community where independence and dignity are at the core of the culture. Thank you all for the commitment, partnership and kindness you bring to each of your areas of expertise as one united team! We, my parents and other joyful members of this community are so very grateful!