Privacy Policy — Tea and Slippers

This Privacy Policy explains how Tea and Slippers (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and retains personal information when you visit teaandslippers.com, submit a form, communicate with us, or otherwise interact with us.

1. Scope

This Policy applies to our website, landing pages, forms, chats, emails, texts, calls, advertising interactions, and related services. It does not apply to third-party websites, providers, or platforms that we do not control.

2. Personal Information We Collect

Depending on how you interact with us, we may collect:

A. Information you provide directly

identifiers and contact information, such as your name, phone number, email address, mailing address, and relationship to the prospective resident or care recipient;
inquiry details, such as desired location, budget, move timing, community type, care preferences, and service preferences;
communications and recordings, such as call notes, chat transcripts, emails, voicemail, and scheduling details;
documents or forms you choose to submit; and
any other information you provide to us.

B. Potentially sensitive or health-related information

If you choose to provide it, or if it is reasonably necessary to process your request, we may collect information relating to care needs or health-related circumstances, such as mobility needs, diagnoses, medications, memory issues, activities of daily living, veteran status, or other information relevant to housing or care placement. We ask that you provide only the information reasonably necessary for your request.

C. Information collected automatically

We and our vendors may collect device, browser, IP address, approximate location, pages viewed, links clicked, referring URLs, session data, ad campaign identifiers, cookie IDs, pixel events, and similar analytics and advertising information.

D. Information from other sources

We may receive information from advertising platforms, analytics providers, CRM vendors, call-tracking providers, data-enrichment vendors, referral partners, and providers with whom you engage after a referral.

3. How We Use Personal Information

We may use personal information to:

respond to inquiries and match you with relevant providers or partners;
communicate with you about your request, tours, follow-up, and related offerings;
operate, improve, and secure our website, forms, systems, and services;
measure advertising performance and improve our marketing;
maintain records, prevent fraud, and enforce our agreements;
comply with legal obligations; and
carry out any other purpose disclosed at the point of collection.

4. How We Disclose Personal Information

We may disclose personal information to:

providers, communities, agencies, and partners relevant to your inquiry;
vendors and service providers that support our CRM, web hosting, analytics, communications, advertising, call tracking, appointment scheduling, and business operations;
professional advisors, insurers, auditors, and corporate transaction counterparties;
law enforcement, regulators, or other parties when required by law or to protect rights, safety, and security.

Some of our use of cookies, pixels, and similar technologies for analytics or targeted advertising may be considered a “sale,” “sharing,” or targeted advertising under certain state privacy laws.

5. Cookies, Analytics, and Advertising

We use cookies and similar technologies to operate our website, remember preferences, analyze traffic, attribute ad performance, and, where permitted, support advertising and retargeting. These technologies may collect identifiers, IP address, device and browser details, browsing activity, page interactions, and campaign information.

You can manage cookies in your browser settings and, where available, in our cookie preferences tool. You may also submit opt-out requests as described in this Policy and our Notice at Collection / Your Privacy Choices page.

6. Text, Email, and Telephone Communications

If you provide your contact information, we may contact you by email, phone, and text about your inquiry and related services, consistent with the disclosures shown when you provide your information. Where required by law, automated marketing calls or texts are sent only with the specific consent required by law. Message and data rates may apply. You can opt out of marketing emails by using the unsubscribe link and opt out of texts by replying STOP where available.

7. Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to respond to inquiries, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on the type of data, the sensitivity of the information, and applicable law.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is perfectly secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on where you live, you may have rights under applicable law, including the right to request access to, correction of, deletion of, or a copy of your personal information; the right to opt out of certain sales, sharing, targeted advertising, or profiling; and the right not to receive discriminatory treatment for exercising rights.

To submit a request, email info@teaandslippers.com with the subject line Privacy Request. We may need to verify your identity before completing a request.

10. Consumer Health Data and Sensitive Data

If you provide care-needs or health-related information, please review our Consumer Health Data Notice. We do not intentionally use health-related form fields to build ad audiences or send that content to advertising platforms.

11. Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

12. Third-Party Sites and Providers

Our website may link to third-party websites or providers. Their privacy practices are governed by their own notices and policies, not this Policy.

13. Changes to this Policy

We may update this Policy from time to time. When we do, we will post the revised version and update the effective date.

If you have questions about this Privacy Policy, please contact us at info@teaandslippers.com.