ADULT RESIDENTIAL CARE

Can't believe the Delulu reviews that just promote this stigma on Mental Illness. I've been here in 2020 and recently this year in 2026 witch was a place to take a break and improve mental health. There's no need to ignore the treatment that benefits your reason for being here. I'd say they improved since years ago when I was here last. I got the tweaks and changes I needed on my medication while each day there was positive vibes so I'll leave this review as a good one.

I was admitted to the Nashotah DBT residential unit almost a year ago, I was originally planned to be there for about 3 months, but I instead discharged early in 2 weeks, but not for a good reason. Obviously, I was struggling when I had come in, but that unit made it all the worse, and I would say it is mostly the staff’s fault. My number one issue being with the doctor incharge of the unit, the unit (atleast while I attended) was an all girls unit, but the doctor incharge was a male. I don’t know who’s “genius” idea that was, but me, and I know many other residents I met there did not feel they could talk and reason with the man well. I personally, was not listened to whatsoever, I was put on medication for “side effects” I didn’t have, and he truly wouldn’t listen to a word I said. Then, not just him, the other staff there made the environment very tense between other residents. The environment was supposed to be artificially modified/simplified compared to real world to help us, but the staff constantly installed rules and would make comments that made just the very air feel tense. It felt like if you stepped out of line you’d be punished, which you would be, indirectly. It was like there was some weird social hierarchy between the residents. Another problem I had with staff was that they, on multiple occasions would ignore residents asking for help, while they explicitly state they do not feel safe. Another thing, was shaming us for what we wore. Being told simple outfits simply showing shoulders, or stomach, were too revealing, even when we were simply on the unit. One staff even saying “we have male staff that could see you in that”. Also the unit itself was a bit gross, especially the showering areas it looked as if they were rarely cleaned, and proved to be that way as well. I tried to prolong making this review so I wouldn’t be too salty about my stay, but I guess that’s not the case. But I can admit that the area outside— when you are allowed outside is very nice and calming. and the sleeping arrangements weren’t the worst of the worst, and you did get decent privacy for a mental health institution. And the “special activities” on the weekends, were great and did help with the “boredom” of being there. They do also let you bring a fair share of personal belongings such as pillows, blankets clothes, hygeine stuff, etc. Those reasons are why I put two stars rather than one.

I left more traumatized then when I came. I had a panic attack because of how trapped I felt and they didn’t do anything to help me. I begged multiple times sobbing to call my parents and they said I could at phone time. Then they left me hyperventilating in my room by myself. When I finally calmed down, I calmed down by falling asleep. They asked if they could talk to me. I was explaining why I felt this way and all they did was back up Rodger’s and invalidated all my feelings. The next day they acted like nothing happened, never once asked me if I was ok. I called my parents to tell them I was discharging myself because I was worse then when I got there. I’m now worse and afraid to go to any other residential program even outside of Rodger’s because of how they treated me. I was at the Kubly house for depression. Me and my roommate got in trouble because we became friends and got to close there. Also there is no therapy all they do is teach you skills and if you talk about the past or try to process anything they tell you to move on and that your ruminating on the past DONT GO. RUN WHILE YOU CAN.

It took a bit to get where I am but this place was part of my healing journey. I may have not appreciated those that tried their best to help me at the time, like Beverly’s approach to things I personally struggle, the IDGAF almost type attitude that I lacked. The switch with psychiatrists made things, challenging however it was my therapist there who helped me a lot. I do apologize I don’t remember her name, along with the team members that worked days and nights with me. I spent my birthday there, although I couldn’t exactly get what I wanted, the team members, like Robert, made my 25th birthday a wonderful and special one. I remember him playing his saxophone as a replacement for my dogs, I wanted them however they could not come on that day. Thanks to Robert, Beverly, my therapist, team members, etc; it was a day I will treasure. Thanks you Roger and the passionate employees that work there.💜

Sending our 12-year-old daughter across the country for residential treatment was the hardest decision we've ever made. She was admitted in June 2025 with severe OCD symptoms. She was discharged in October with a CY-BOCS score of 2. The numbers speak for themselves: this program works. The Clinical Excellence: The daytime treatment team is exceptional. Mariah Patterson (Therapist) and Dr. Tieu (Medical Director) were communicative, compassionate, and transparent about the treatment plan. Renee Lauterbach, the educational therapist, was an absolute hero. She coordinated with our school district in California to ensure my daughter stayed enrolled and didn't fall behind, advocating for us when the district tried to push back. The "Ups and Downs": Parents should know that the experience varies depending on the time of day. While the weekday clinical team is fantastic, we found communication on evenings and weekends to be inconsistent. We encountered peer conflicts, including threats from other children, that required us to advocate hard for her safety. We also found the illness isolation protocols to be frustratingly rigid compared to current standards. You have to be an active advocate for your child throughout the program. The Facilities: The campus is beautiful, and the Ladish Center (Ronald McDonald Family Room) was a sanctuary for us during visits, offering a welcoming place to play games and reconnect. The Verdict: This is not a summer camp; it is intense, life-saving work. My daughter went from being unable to touch her own bed to being happy, back in school, having sleepovers with friends, and living her life again. OCD is traumatic; this situation was as well, but Rogers gave her a second chance. We are forever grateful to the team at Rogers for giving her a future.