ARABELLA OF RED OAK

Lauren NEVER returns calls. Has been reported to state! She need is rude, has zero patient compassion. I reported her to state after she hasn't made it a priority. My sister had cameras installed and they didn't know!!!!!! WOW please check on your family members. The independent senior living does not get the same treatment as the ones with level 2 or memory care. I was recently hired to do an do an audit of meds!!! GO see your loved one or via chat don't take the word of the management.

Our family is beyond grateful for the exceptional care our grandmother receives at Arabella of Red Oak Senior Community. From the moment she became part of this community, we have felt nothing but peace, comfort, and confidence knowing she is surrounded by genuine love and compassion. The executive director, the nurse, and the entire care staff are truly wonderful human beings. They consistently go above and beyond to ensure that our grandmother is safe, comfortable, and treated with dignity and respect. Their kindness, patience, and dedication shine through in everything they do. We are so thankful to God for placing our grandmother in such caring hands. The compassion they have shown to her and to our entire family means more than words can express. Arabella of Red Oak is more than an assisted living and memory care community it is a true home filled with heart, excellence, and faith-driven service. We love and deeply appreciate each member of this team. Thank you for all that you do.

Arabella is a beautiful home with caretakers who truly seem to care about the residents. My father-in-law was in Memory Care there for a short while until he passed recently. We are thankful that he had a place there. The caretakers in the Memory Care unit seemed to have genuine concern for their residents. They were cheerful and helpful. The con we found is that there is a distinct lack of communication that made some things difficult. My MIL had to deal with duplicate payments multiple times. When any of us needed to talk to someone at Arabella, it often took some time to get someone to text, call, or email us back. There was one occasion when my FIL was having medical problems, and none of us could easily get through to anyone there. We also asked that he be seen by their doctor for a possible infection, and were told that would happen the next day. It never did, and we did not find out until over a week later that he had not even been seen. We also struggled to get Arabella to send one of the insurance companies some paperwork they needed, and it took multiple phone calls, texts, and emails to finally get that accomplished. A couple of weeks after my FIL passed, my MIL received a bill for the next month's stay. I know many things are automated; however, it would be nice if when a resident passes away, especially while on site, if they could take special care to resolve the billing before additional monthly bills are sent out. Another issue was communication being timely between Hospice and Arabella regarding my FIL's care for the last few days of his life. The Hospice nurse kept sending orders to Arabella regarding meals and medications that were somehow either not being received or understood by the Arabella staff. An aide brought in food for him twice, against medical orders, well past the point when he could eat or even swallow. It was a bit distressing to all of us sitting with him during those last days especially since the aide insisted on leaving the food there the first time "just in case" he wanted it when he was obviously not even conscious anymore. That particular aide could be helped with some training on how to deal with these tense situations - especially how to read the room. Overall, we are still grateful to the Arabella Memory Care staff for taking care of my FIL during his last couple of months. We appreciate their empathetic concern shown to the family. Hopefully, communication can be improved in the future for other families to provide the very best experience possible.

My sister and I met with Aaron Verigan at this facility concerning independent senior living and we were so impressed! He was genuinely kind and answered every question we could throw at him, while giving us any additional info he could possibly think of. He arranged for us to look at one of the cottages, and in doing so, we were able to meet some of the tenants and visit with them while he stayed back and gave us our privacy! We are most impressed with Arabella and all it offers. We also had the pleasure of meeting Shonda Suddeth the previous day, she showed us around the complete inside of this beautiful facility along with one of the apartments. This place is almost too good to be true, but I am definitely interested in trying to transition to Arabella. Thank you Aaron and Shonda for your kindness and all the info you provided !!

I have to tell you, I am SO impressed with the care and comfort that the professionals at Arabella have demonstrated! I’ve toured everything and met with both Rachel and Fatima regarding their independent living, assisted living and memory care. I am confident in their care and compassion for their residents!