Arbor Terrace Waugh Chapel

I have toured Arbor Terrace a few times and have been especially pleased by the warm welcome of staff. Each time I visit, residents appear to be engaged in conversation or activity. These things are important to me since I have constituents who seek information on communities. Arbor Terrace is a community I am happy to share with them!

Thank you to Nicola who was such an incredible sales associate. She was accommodating and very knowledgeable, always at the ready to answer our questions. I’d like to express my gratitude to her and the friendly staff there in making this a smooth transition. It’s never easy to move your parent away from their home but the staff there went above and beyond to make our father feel welcomed and safe.

We recently moved our father into Arbor Terrace. The place is modern, bright and clean. He loves the food which speaks volumes as he was a gourmet cook. We worked closely with Nicola to get him moved from South Carolina where he was miserable in assisted living and rehab for injuries from a fall. Nicola kept in contact regularly, worked closely with the staff in South Carolina, gave us hope that things would be better, and guided us each step along the way. The staff have been attentive to his needs, and the care plan they put together for him is perfect. They have events throughout the week, shopping trips for those interested, religious services, exercise activities, and more. Today he told me he loves it there and feels like he is home.

The staff truly go above and beyond to make residents feel safe, respected, and genuinely cared for. Everyone is friendly, attentive, and patient, and it’s clear they treat residents like family. The community is clean, welcoming, and well-organized, with plenty of activities that keep residents engaged and happy. Highly recommend this assisted living community to anyone looking for quality care and a supportive environment.

Nicola Hall and team are excellent! We visited and interviewed many facilities in search of a long-term care community for our loved one. On the recommendation of a colleague, I visited Arbor Terrace Waugh Chapel after getting off a plane from the West Coast, just before finalizing arrangements with another facility. Super heroes work here! Nicola Hall, Felicia Aiello, and the Lisa(s) were wonderful! Felicia warmly greeted me when I arrived with luggage in tow. She was filling at the front at the time. I was unaware there was a hotel next door, which led to a funny conversation about me 'checking in.' When no one else was available, she took me on a tour where I learned about their neighborhoods and the innovative Bridge program. I was so impressed, I returned the following day. That is when I met a superhero, Sales Director Nicola Hall. She was on her day off, but dropped everything to speak with me at the community that afternoon as I returned to the airport. She was professional, kind, and thorough, and I didn't feel like I was being sold. I felt welcome and left believing that our loved one would be well cared for. After another tour with my wife, we canceled our prior arrangement with the other facility and immediately returned with our deposit for Arbor Terrace. Nicola quickly set everything in motion and was consistently available throughout the process to help us in this move. She cares about families. Thank you! We look forward to our loved one experiencing the cleanliness and high quality we've observed in the community, as well as continuing communication with us. The expert and energetic care teams are a great advantage! The onboarding process went smoothly. We encourage the community to sustain the expertise and care provided by the Evergreen team lead and members we met—Kayrn, Nancy, the Lindas, and Ava, and continue strong engagement with the residents.