ARDENT CARE

This place initially seemed like a great fit for my mother. I later learned the staff was verbally abusive to patients (witnessed many times!), yelling at people with dementia. One woman (patient) in particular was so sweet & I was there when her daughter was touring the place. Sadly, I later saw the staff being verbally abusive to her mother. The staff is very “rough” in general and the manager is as well. When you tour this place you’ll meet a nice older woman- she is only the marketing person & has no involvement whatsoever in the day to day operation! The manager is non- responsive about issues- not returning calls or responding to emails about care issues. Also- I was told my mother needed a tilt wheelchair urgently when she moved in, so I actually purchased one. They couldn’t even figure out how to use it & they actually ended up obtaining one through insurance later. So I threw away $1200 & when I brought the wheelchair home, I was easily able to figure out how to tilt it. I was also supposed to be allowed to visit my mother’s room. I did on one occasion, but after that I could not. One time I came in & one of the staff was very aggressive & rude with me & even threatening!! They prohibited me from entering her room & when I asked the manager also said I was not allowed!? She also “lost”gifts such as perfume. My mother was neglected as well- her nails long, teeth never brushed, etc. This place is unprofessional. Sadly this is common among assistive living for dementia.

It is a very upbeat all the staff is always in a good mood and I highly recommend them

Good place

My dad has been living there for 8 months. Ardent Care really takes great care of him. Secure, clean, happy spot for him to enjoy the food, activities, comraderie. The expert care and close attention is top notch. New place barely a year old, the building was redone to accommodate the elderly with issues of self-reliance. Patient, helpful, caring. It really doesn’t get any better than this wonderful place.