AUTUMN RIDGE SENIOR LIVING, INC DB BRIDGEWATER MEMORY CARE

In the past several years there was much turnover of staff, including leadership. Current director Jay Rodriguez and his staff have moved Bridgewater into a new, solid level of care. They love and treat residents like family. They continuously seek new knowledge and understanding of memory care. They listen to families and genuinely seek to address any questions directly, and always with the resident's well-being as the first priority. The community itself is attractive and open, with comfortable public spaces for residents to gather or relax (but within easy view of staff for monitoring). I expect this community to continue to thrive! Definitely recommend Bridgewater for anyone seeking a caring new home for their loved one!

Since February of 2024, my father has resided at Bridgewater Memory Care with a diagnosis of dementia. Since then there have been turnover in the staff and occasionally had a couple of caregivers whose hearts weren’t fully into the job. But, for the past year, my father has received the kind of care my sister and I prayed they’d provide. A facility which is focused only on memory loss in its residents assures the structure of care is continuity. Providing activities with exercise, crafting, music and the one on one conversations keep those who are still able the opportunity to engage with others. The facility is bright, open, safe and welcoming. My sister and I have been nothing short of grateful for the care provided.

I saw a video on social media of the residents dancing and having a good time. It got me thinking that Bridgewater does not get the recognition they should have. Which led me to leave this review. I work in home health and visit all the facilities in Granbury, and Bridgewater is truly one of the best. The residents are always doing something fun like crafts, painting nails, games, balloon toss, and walks outside when the weather is nice. Even those in wheelchairs are included in walks outdoors. The residents aren’t just sitting in front of the TV all day. They’re always engaging with the residents, which is exactly what families should look at when choosing a memory care facility. A lot of people assume the really fancy or more expensive places are better, but I can tell you that's not true. Bridgewater stands out above the others. I always recommend them to families looking for a memory care facility.

My family moved my Dad into Bridgewater Memory Care in Granbury in January 2020. At that time, the admin staff and caretakers were skilled and well trained for caring for residents with memory issues. By Spring of 2024, Bridgewater had a new Executive Director and everything changed. Rates increased while care from the staff decreased. I visited my Dad twice a week and each time I went the caregivers that had worked with Dad so well kept leaving and new staff that did not have the same level of experience were hired. His care decreased greatly. He needed help transferring from his wheelchair to the toilet and the new staff were not aware of his needs and he would tell them he didn't need help. He was an Alzheimer's patient, he thought he could still do everything by himself. Staff was not trained to redirect and assist him. He got to the point of needing help to eat and staff would not assist him as he said he did not need help. I continually told staff he needed help. He was regularly left sitting at the table for 2 hours with only half his food eaten and cold. In October 2024, I decided to move him to another facility in town as the care at Bridgewater was so bad. The Executive Director had either fired or run off the good caregivers. I do not know what the Executive Director was trying to accomplish but Bridgewater went from a really excellent care center to a extremely poor and unsafe facility. Many other families also moved their loved ones during this time. My regret is that I did not move Dad sooner. I would never recommend Bridgewater Care facility now for a loved one. The best decision I made was to get my Father out of the facility and into another facility with very experienced caregivers. Many of the caregivers at the new facility had worked at Bridgewater so they already new the care Dad needed.

I recently had the opportunity to visit this community and I must say that my experience was quite positive. Despite some recent changes, the staff truly shine and have made a lasting impression on me. From the moment I arrived, it was clear that the staff members are dedicated to providing exceptional care. The activities offered at the community are engaging and well thought out, catering to the unique interests and needs of the residents. It was wonderful to see the residents actively participating, smiling, and enjoying themselves. While transitions can sometimes lead to uncertainty, this community has managed to maintain a warm and inviting environment. It seems that the leadership is committed to finding the best ways to support and enrich the lives of their residents amidst change. If you are looking for a memory care community that combines a caring staff and engaging activities, I highly recommend considering this one. The dedication of the staff is evident, and the sense of community they foster is truly uplifting.