AVANTI SENIOR LIVING AT AUGUSTA PINES

I can't say enough great things about Avanti. I often refer to it as the "country club". My LO has been here for 17 months. She stays so busy with all the activities that she forgets to call me! I only live 7 minutes away so I pop in often. My mom enjoys her omelette every morning, The menu is the first thing I look at when I stop by (who doesn't want shrimp and grits for lunch🤩?!) But the great thing is the alternative menu (hamburger, fries, sandwhich etc..) The fitness instructor, Marichris has become my moms best friend. Her heart is as big as Texas! Maylynn and Stephanie, the med techs are great and very communicative. The activity director Kameron keeps them busy with crafts, outings, afternoon movies, holiday parties as well as various volunteer groups coming in. The concierge desk Pat and Jennifer are so happy and welcoming. Elijah has saved the day on multiple occasions with the TV. Apparantly it's easy for my LO to click on the wrong HDMI 😆Becky is my "Goto" person...she has been really helpful in helping me navigate this unknown journey. All of them are led by Chris, the director so it's a great reflection of his leadership. We have not tried the beauty shop yet but I've seen her work. The ladies love showing off their manicured nails! I sure hope I get to retire here! ❤️

After spending over $140 thousand dollars for my mom to live at Avanti for 27 months I have alot to share. Real truthful facts. First , The website shows amazing restaurant style food…FALSE!! 75% of the meals are not good. My mom threw it in the trash. When she got a decent meal it was maybe 1 out of 5 that she would consider eating. Yes we complained. They try with the resources they have. Facility is beautiful. Kept clean. Concierge Patricia and Jenifer are the sweetest and very professional and helpful ladies. They make it better there. The assisted living side of AVANTI is good. The med techs are loving and attentive (Stephanie and Maelyn are amazing) but then there is the Memory Care side. As soon as I moved my mother to memory care her health declined at a rapid pace. We were warned of this happening by employee of Avanti and now we understand why. The exercise classes were amazing. The instructor is so caring and helpful. A few of med techs were knowledgeable and helpful but a couple not so much. I strongly advise anyone considering putting your loved one in memory care to install cameras. The 10pm to 6am staff was bad. They are not watched or checked in on and bad things occurred. However when I exposed bad behavior it was handled asap. But it continued in other aspects. My mother was on hospice the last 2 weeks of her life there and if she had been well enough to be placed in a private care home we would have removed her. Communication and employee training/knowledge is on the low side for some med tech employees. Group texting doesn’t get it done! But a few med techs are very experienced (Kiki, Nikki, Raven, and Paris) and they saved us more than once. My mom was put in some dangerous scenarios, ( meds/food given while in comatose state) but luckily Hospice was very helpful. Oasis Hospice is wonderful. Avanti has some really good caring employees. They are overworked and under paid (IMO) but have the heart for loving the elderly. Management of memory care did not impress us. Would we advocate for Avanti for other relatives of ours? On Assisted Living yes, but without the expectation of eating high end meals…would we advocate for memory care absolutely not unless those employees got proper training, had better communication within their med techs between shifts, if director was professional, and late night shift employees were screened, and cameras were installed in hallways. Who wants to spend almost 7 grand every month and not get top knotch care, food and meds safely given? My mom is gone now. I fought hard for her care and have zero regrets sharing the truth of her experience navigating through her journey to meet Jesus. My advice after spending years with both my parents in several facilities in different towns, when touring a facility, sit in the parking lot. Wait for a family member or a resident to exit and ask them how they like the facility and what they don’t like!! The blessings.. people who show up to work to keep elderly safe and as happy as possible and there are some here. It takes a special breed to do their job. ( P.S Chris… see Bill gets his coffee at breakfast) 🙃

I was hopeful when I first moved my mom to this community 3 years ago. For the most part staff seemed helpful. I considered my mom’s unhappiness largely a result of her own attitude —she is embarrassed about being deaf and won’t leave her room. However, as time has passed, service and food has become increasingly worse. She has had many instances of her dinner not being brought to her room. Christmas Day lunch was a cold sandwich and chips. Response time to falls has exceeded an hour numerous times, especially in the past few months. The thermostat was often too hot, the vents were rarely cleaned, and staff turnover is a big problem. Most problematic of all is that my mom was paying current/former staff to bring her alcohol, which continued even after I made management aware of this. She had a minor medical, in no way life threatening incident a few nights ago and the med tech made the decision to send her to the ER at 3am, which I was informed of by text message. After about 6 hours in the ER she started experiencing alcohol withdrawal symptoms, which then became life threatening. How do I know alcohol was coming from the staff? I am the only family my mom has in the area, she has made no friends, does not have a phone, and wouldn’t know how to place an online order even if she did. In the 6 days between my last visit and the night she was taken to the ER she had been brought at least 3 bottles of wine, 3 cans of wine, and 4 canned margaritas. My mom is responsible for her own drinking and her own outcomes. However, at nearly 9k a month I would hope the staff would have enough ethics and intelligence not to provide alcohol to an 87 y/o woman in poor health. For what? $20 and a gold necklace? Do not entrust Augusta pines with the care of your loved one. I had already made the decision to move mom out prior to this last incident. I just wish I had made the decision earlier,

Both of my parents are now living in the assisted living part of Avanti. Becky, was amazing from the moment I inquired about the facility, to the tour, and providing me with all the information I requested to assist in making a decision. I got the sense that she genuinely cares about the residents and their family members. I chose Avanti because of the facility and the care that I saw other residents receiving during my tour. Since my parents have lived there, they have flourished. They were at another facility that was really taking a toll on their mental health. The lighting in the facility also makes a difference. There is a lot of natural light which really improves the mood. I can't say enough about this residential facility.

My mom has been in the memory care here for a little over a month, and I'm so impressed with everything about it. It's very clean and nicely decorated--it feels more like a hotel than a facility. She loves the food, and there is a nice variety of daily activities for the residents. Most importantly, though, is the level of kindness of the staff toward the residents. I've spent easily 50 hours there, helping my mom settle in, and the compassion and level of care is wonderful. The directors are all very personable and have reached out to make sure she is having a smooth transition. Family members are warmly welcomed, and there is a very friendly, positive vibe. Couldn't recommend more highly.