Baker House

I came to Rose Hill in July 2005. I was put on the right medication but gained a few pounds. I went through the program being on three different crews. The work therapy program is top notch. In August of 2022 I decided to go off my medication completely. I lost weight but was very manic and went to the Hurley hospital psych ward then back to Rose Hill for a 'tune up'. The Rose Hill psychiatrist got me back on medication and I'm very successful today in the community. I currently have one job that I've held for almost ten years at Genesys Health Club. The program carries on after leaving campus. I'm in the Community Support Program (csp) with some appointments at Rose Hill Center. I highly recommend Rose Hill Center.

I got a lot of support for my mental health. Very professional and they care deeply for each resident. They helped me find my self confidence and self worth. Most importantly they work as a team. I got support not just with my mental health but they provided an autism specialist who greatly improved my quality of my life. I owe Rose Hill so much to my life also the offer DBT therapy which challenged me to improve myself and receive support to reach my goals. My DBT coach Laura gave me hope to a broggter future and helped me with dealing with extreme anxiety. I totally recommend Rose Hill for mental health and people who are on the autism spectrum. Would love to one day share my personal experience in hopes to reach out to people who would benefit services from Rose Hill.

Truly a wonderful opportunity to experience if you’re looking to change your life. Unlike the typical, more “hospital like” residential, Rose Hill encourages independence and helping you build skills to use in the real world. My time at Rose Hill, as a resident, has changed my life. I would say the biggest pros are: You get to keep your phone, they don’t stop you from vaping/smoking nicotine, you can have your car there under certain circumstances, you can go out on “day passes” into the community, there are many outings on a weekly basis, you get to go grocery shopping on a weekly basis as well, and you get your own, decently spacious room. Rose Hill has competent and caring social workers/case managers, therapists and floor staff. People you can tell that truly care. I’d suggest Rose Hill if you want to change your life.

Rose Hill has been my home since March 2025. I am fortunate to have found them right as they began taking insurance. Their leap into the world of insurance is proof of how much they care; I have seen firsthand how dedicated they have been to making Rose Hill accessible for a greater population. I have been supported by a wonderful team on a daily basis as I’ve moved through their program. Support staff (non-clinicians who oversee daily care in the residential buildings) are amazing. There are many who understand that this is your home, and they work to see that you are comfortable as a result. The drivers who take you to off campus appointments seem to love their jobs, and it shows as you interact with them. There is a high turnover at case manager positions, but the ones who do stay longterm are phenomenal and will always have your back. This turnover is minimal among therapists. The therapist team at Rose Hill is perhaps their best asset. There is truly someone for everyone, and from what I’ve seen, there is a near perfect process in place to match residents with a therapist upon arrival. I highly suggest asking them about their team of clinicians during the admissions process; they will likely be able to provide you with a list of people you may work with, which is unlike other larger residential facilities. I did this and was able to research their team ahead of time. As for programming, you will get out what you put in. You could certainly skip groups, meals, appointments, activities, etc. if you wanted to — the staff can’t stop you. But I promise you that you will gain nothing from the experience if you do not engage in the community and programming on campus. The four therapeutic work groups are all run by people who have been employed at Rose Hill for a very long time; it is admirable how much these work leaders care. If you are like me and struggle with structure and consistency, this is a place that can help with that— just be open to building the willingness to do the work. The entire team will always work with you to address your specific needs. As their Vice President of Clinical Operations tells me frequently, “you are not a math problem; you do not need to be solved.” Thankfully, this idea extends into their psychiatric treatment as well. Rose Hill understands that it is not medication alone that will help you succeed in life; it is about building life skills while finding the medication that allows you to put those skills into practice. I’ve seen many people come in lethargic and obviously overmedicated; Rose Hill seems to not keep it that way, as those people typically open up and become more vibrant and healthy during their time here. Once again, it is a result of finding the medication balance that works for them. The living conditions are unusually clean for a mental health facility. The housekeeping team does a terrific job of keeping common areas tidy, but it is up to you to keep your bedroom that way. Bathrooms are shared with other people in your hallway but are private (they do not resemble college dorms). Phones are always allowed. As long as you stay on campus and check in once an hour, you’re mostly free to do what you’d like. Bottom line: Rose Hill is unique. I don’t think there are many places that exist like this. If you are struggling with mental health issues and find yourself here, whether by choice, by court order, by a guardian’s mandate, etc., I view you as fortunate. There will always be frustrations and moments of upset that come up in any mental health facility, but they are minimal at Rose Hill in comparison to other facilities. The team is small and the staff cares. Get to know them, and they will get to know you. Once again, you get out what you put in. As I move closer to discharge, I find myself feeling thankful for my time here, optimistic about the future, and in some ways, sad to leave. And while I hope to never need this intensive level of care in my life again, there is a comfort in knowing that Rose Hill exists should I ever get incredibly off track.

I feel a lot of reviews are like…not from residents. Like “I would totally recommend it to my friends and family” which, sorry you’re surrounded by a bunch of folk off their rockers, but like, do you even go here? There was a warmth and a sense of normalcy that I felt I experienced for the first time when I was admitted. I didn’t feel like I was acting what normal was supposed to be, I felt that what was normal for me was an acceptable standard for normalcy and that was a nice thing. The individualized care was wonderful when I got there. It was adaptive, after being in and out of hospitals and outpatient programs I was given a program that felt tailored for Alex. I was very good at getting involved in things that weren’t my business, most of which didn’t matter all that much. The AED battery at Polk House was communicating it was in distress. It took a few weeks, roughly, for it to be replaced. Even though I complained a lot about it. That may have accounted for the delay. I complain too much. I once had my dinner discarded. It wasn’t my personally supplied food, it was from Rose Hill. But I was denied a replacement. I have had a lot of experiences that felt dehumanizing in treatment settings but I never had my food withheld prior to that. My 30 day discharge notice came the day before I left on a nearly 3 week leave of absence, which staff were aware of. I was told I was warned. I wasn’t given time to process before my parents were sent the letter. I broke a door. Over a plant. Having toddler tantrums is not something a resident being there for over two years should be doing, but it wasn’t mentioned in the discharge notice. I thought that was odd though I realized that they found out by inspecting my townhouse while I wasn’t present. I was at work and not given notice. Maybe it wasn’t all kosher. I would have appreciated a note on my whiteboard saying “clinical director was here, 😘”. Rose Hill cultivated confidence and I often use it for shenanigans. I am immensely grateful. It makes it easier to exist when I don’t start every day thinking that I am pathetic. I feel the Rose Hill that I was admitted to does not exist anymore, and I don’t know if I would be able to experience those positive changes if I were admitted as a resident now. There are great people at Rose Hill that care. TSS, staff that didn’t have to deal with my insanity but did so anyway with kindness and compassion. For all my complaints, I miss and loved Rose Hill more than I often care to admit to myself. It is not the Rose Hill institution I miss. It’s hanging out with cats, relating to staff, having the most fun unhinged conversations with other residents. Being sad and lying in the chicken coop some days. Sneaking into the barn and greenhouse when I was very aware I wasn’t allowed to do so. I feel Rose Hill is losing what made it special. I haven’t been around many facilities, I’m guessing it’s better than others and there are a lot of amenities and resources, I don’t want to dismiss that. If you are considering Rose Hill, I would recommend finding accounts of resident experiences. The golf cart tour is fun but it doesn’t really give you an overview of the experience. If you are on a tour, and see a resident that is willing to chat, talk to them. Don’t bother with the folks in blazers and suits, they’re typically boring. Find the staff that eats lunch with residents, ask Rob if you can see his woodworking masterpieces. They’re freaking rad. And his rock collection. John Halick is somehow always busy but also always finds time for people. His door has that “come in” thing set on his availability wheel even if he’s in a session. I think even with the changes I feel are negative the social environment can be immensely therapeutic for some. The sign out front looks like a cat’s * (content policy, insert vulgarity here) to me. I hope they never change it. I would love for them to remove the barbed wire on campus. Maybe it’s part of their therapeutic approach. I have had a tetanus shot recently and the wire posed no threat to me.