Balfour Ann Arbor

My dear friend lives at Clarendaile and I am her healthcare advocate. Since the moment she moved in, three years ago, until now, she has been treated with the utmost respect and dignity. Her care team keeps me informed of any concerns they have as they arise, they make sure all her individual needs are met, and they always have her best interests in mind with regards to her care. She is encouraged to participate in activities she enjoys, which include visits with dogs, happy hours with music, and putting together puzzles with her best friend. She gets to live in a way that makes her feel independent, but also knows she can ask for help when she needs it. I couldn’t be happier with the care and compassion provided to her and neither could she.

We have been in close touch with Moira at Clarendale to learn more about how they might be a fit for our mother. We had an amazing and long personalized tour of the facilities and the programming they offer. We were honestly floored by how impressive it was. Facilities. Staff. Residents. My mother was then evaluated by their team to assess placement - again very impressed with the whole evaluation process. Now we wait and hope for my mom to get in!

I can't say enough positive things about Clarendale. Moira and the memory care team helped me navigate every step of getting care for my family member. They are extremely supportive and went well out of their way to accommodate me as I had a newborn baby during the process. Now that my family member is living at Clarendale, they are safe, supported, and happy. I can tell that the staff at Clarendale genuinely care about the health and happiness of their residents and their families. The facilities and grounds are always clean, well-kept and beautiful. Each staff membwe I've interacted with, from sales, management, pharmacy, nurses, maintenance and more, has been kind, attentive, responsive and caring. I am truly grateful.

My 85 year old mother was recently in the hospital and requiring 24-7 care as she recovered. As we were exploring our options for longer-term assisted living, we visited several local places. Mom thought they were nice, but couldn’t imagine relocating from her condo, even though that would require significant additional support. That all changed when we visited Clarendale! From the moment we arrived, we felt welcomed and cared about as individuals. Moira asked thoughtful questions and led us on a thorough tour, arranging several stops with staff and residents so that we could get a feel for things. It was clear that everyone actually knew and had relationships with each other, that all the residents were known and appreciated, and that all the staff were keeping tabs on everyone living or visiting there. The physical environment is stunning - clean, spacious, comfortable, outstanding and high-quality furnishings and decor. Everything is thoughtfully designed to facilitate interactions AND freedom/privacy AND safety. The rooms are spacious and full of windows and smart design for exactly what residents need to stay safe and supported with as much autonomy and choice as possible. We have already begun to think about what furnishings she’ll bring to make the space her own, and to filling the many closets and cabinets with her special things. We loved the outdoor spaces! There are tables and chairs in sun and shade, lovely plants, and everything well-maintained and attractive. The second floor terrace off the dining room is so inviting and spacious- we can’t wait to join Mom there for meals and relaxing in the fresh air. The pool and fitness areas are also appealing, and I love that Mom can walk safely in the halls with rails neatly integrated and lovely decor all along the way The offerings for residents are astonishing, from multiple kinds of movement and fitness, to social activities and outings, to enrichment with UM professors and others. The dining options also are far beyond what I would expect- multiple choices of fresh and nutritious food similar to a lovely restaurant and breakfasts delivered to residents’ rooms in assisted living. I love knowing that someone will be interacting with Mom first thing in the morning as she starts her day- and the levels of care that are personalized for each resident also makes me feel comfortable that Mom will be safe and cared for in any circumstance. I also appreciate that we could move Mom to memory care right on site if we need to do so down the road. It’s a big decision to move, and we are so grateful to have the chance to wait for a room to open for Mom this year. I look forward to spending time with her frequently over the years and to knowing that she is safe with many things to do to support her mental and physical well-being. I look forward to updating this review when Mom gets moved in, and I’m sure we will continue to be impressed by and grateful as we become part of what feels like a true Clarendale family.

The minute you step foot at Balfour Ann Arbor is like walking in at The Ritz. The executive director, sales team and staff are incredibly conscientious, extremely capable, and most importantly caring. The apartments are well designed with upscale amenities and food is incredible! Take a tour and see for yourself!