BETHEL MENASHA IV

Resident had NO SHOES on but was sent on outing anyways. Plus when a member of family called to speak to a house manager of staff in charge they were RUDELY Spoken to and HUNG UP ON. This type of behavior is NOT ACCEPTABLE OR EXCUSABLE. You neglected to make sure resident was PROPERLY Ready for this outing. I know things are crazy in the morning in Assistant livings BUT MAKE SURE THINGS ARE DONE PROPERLY.