Bonaventure of Keizer Assisted Living

Words cannot express the gratitude and appreciation for everyone involved in the Caregiving in Memory Care. My dad accompanied mom into memory care from Assisted Living in June 2024, and he passed away in August of 2024. Throughout the entire time of dad's failing health and passing and mom's adjustment to being alone, mom continues to receive patient, respectful, and loving care. The staff has also been so helpful and kind to us as we make our weekly visits, the activity director even including us in the fun, residential activities. We have noticed the caregivers working together to offer the best possible care even during stressful situations. Also, since we are from Central Oregon, we have been allowed to rent a vacant apartment at Bonaventure which has really helped. The med techs have also been very efficient and timely in their communication about the need for more OTC medicines and health situations that arise. We are also so grateful for the support we have been given by the administrators and receptionists and housecleaning staff, for we know how hard it must be to care for people that are often dealing with difficult circumstances.

Words cannot express the gratitude and appreciation for everyone involved in the Caregiving in Memory Care. My dad accompanied mom into memory care from Assisted Living in June 2024, and he passed away in August of 2024. Throughout the entire time of dad's failing health and passing and mom's adjustment to being alone, mom continues to receive patient, respectful, and loving care. The staff has also been so helpful and kind to us as we make our weekly visits, the activity director even including us in the fun, residential activities. We have noticed the caregivers working together to offer the best possible care even during stressful situations. Also, since we are from Central Oregon, we have been allowed to rent a vacant apartment at Bonaventure which has really helped. The med techs have also been very efficient and timely in their communication about the need for more OTC medicines and health situations that arise. We are also so grateful for the support we have been given by the administrators and receptionists and housecleaning staff, for we know how hard it must be to care for people that are often dealing with difficult circumstances.

My mother lived at Bonaventure Keizer Station for 1 1/2 years in both the assisted living and memory care areas, before recently passing away on hospice. The long-term care industry typically experiences a great deal of turnover, given the nature of the business, but once the upper management stabilized, there was more consistency with regard to staffing and care. We couldn’t have been happier. My mom loved living there, she loved her apartment, she loved the staff, and she enjoyed all of the activities that kept her busy. My one suggestion is that the corporate dietitian be more involved in overseeing that the food is prepared and presented well. I witnessed over the past 1 1/2 years multiple resident complaints about the food. So this is an area I feel that could use some work. But overall, it was a great place for my mom, and feel blessed that Bonaventure was her home towards the end of her life.

My mother lived at Bonaventure Keizer Station for 1 1/2 years in both the assisted living and memory care areas, before recently passing away on hospice. The long-term care industry typically experiences a great deal of turnover, given the nature of the business, but once the upper management stabilized, there was more consistency with regard to staffing and care. We couldn’t have been happier. My mom loved living there, she loved her apartment, she loved the staff, and she enjoyed all of the activities that kept her busy. My one suggestion is that the corporate dietitian be more involved in overseeing that the food is prepared and presented well. I witnessed over the past 1 1/2 years multiple resident complaints about the food. So this is an area I feel that could use some work. But overall, it was a great place for my mom, and feel blessed that Bonaventure was her home towards the end of her life.

Not impressed. My mom has lived in independent living here for a couple of years, and despite everyone complaining about the food, it seemed to be working out OK. Not the case in assisted living. We moved my mom there about 2 weeks ago, and despite several complaints, her personal phone number has still not been moved to her new room, so her friends cannot call her. Being a retired telephone "man," I know this should take about 5 minutes to accomplish. Despite moving from one room to another in the same facility, they required a 30 day notice to move out of the old room. Since you can't put in your notice and wait 30 days to request to the new room, as that room may not be available at that time, you are stuck having to snag the available room before it is taken, then get stuck paying for the old room for a month, despite not needing it. That came to $12,000 in our case, with no compensation for the fact that she is still only eating meals and getting services for one person. The worst part, however, is the service. I called her a couple evenings ago, and she said she had been waiting 40-45 minutes for someone to come in and take her to the bathroom. I was on the phine with her for 10-15 minutes, and still nobody helped her. This is a service we are paying for dearly. The next morning I called the front desk and complained about the wait time as well as the phone line. I know there is nobody at the front desk after 5:00 pm, and asked how I could contact somebody in assisted care after hours, if my mother needed help at that time. They told me if I called the main line after hours, somebody in the building would answer the phone. I called my mom later that day, just to learn that she had called that number after waiting for long to have somebody take her to the bathroom, and nobody answered. So I tried calling after hours that evening, and nobody answered. So if my mom was to hurt herself, get no response from the staff after pushing her alarm button, then could get to the phone to call me or my sister, there is nobody we can contact to get her help. This is unacceptable. We thought she would be in good hands, with someone keeping an eye on her at all times, but within 2 weeks of her bring in assisted living, we realize my mom can be waiting an hour for assistance, and there's no way for us to notify anyone. I am currently looking for another facility.