Brookdale Asheville Walden Ridge

As a physical therapist who comes into Brookdale as a third party vendor, I am always pleased to see attentive staff assisting residents without delay and providing quality care at all times. The staff at Brookdale are always polite, friendly and approachable and I am impressed with how both floor and administrative staff go out of their way to accommodate resident needs.

My mother in law is there. The aids don’t bathe her enough or rotate her in the bed. For $13,000 a month, we’re disgusted and would discourage anyone from putting their loved ones in this place.

We are so thankful we found Brookdale. The staff is caring, engaged with the residents, and knowledgeable about health issues. They ensure your loved one is included and comfortable. Staff and caregivers are always available to answer questions, listen to concerns, and you are treated like family.

Our mom has been at this facility for almost 2 years. As difficult as it is for families and residents, Brookdale has worked to make living with this situation as good as it can be. Have there been issues that we needed to address?…Of course. No facility with this type of care is perfect but any time we have addressed a need the nursing staff and or director has responded and tried to correct or help. We have built good relationships with staff and after trying to care for our mom at home which was difficult, we have been very appreciative to all who help with our mom’s care.

I would NOT recommend this facility for your loved one due to physical safety concerns and lack of resident care that we witnessed. While very expensive, we were glad to find a place we felt would be socially healthy for Dad. Several of the staff are absolutely wonderful human beings making a difference in the lives of the residents. However, we began noticing that personal hygiene was not even being attempted. For one example, we would leave his toothbrush and toothpaste in very specific ways to see if they moved and they never did indicating no attempt was being made. Our concerns were shared with management but no change was witnessed by us. Next, we began noticing a number of bruises, some quite large and dark, almost entirely on his torso. Researching this, it appears to be quite a strong sign of potential abuse which unfortunately affects about 10% of residents in care facilities is rarely reported. Having taken pictures of the bruises, I brought up my concerns with the Executive Director of the facility. She immediately dismissed my concerns as probably just accidents. This is unlikely as they would likely be numerous on his arms and legs if he was clumsy or imbalanced (he is not either). However, we were told by staff that a newer resident had a history of violence. That resident had come into my dads room and there was some kind of scuffle between them. The director showed absolutely no interest in investigating or preventing bruising and whatever was causing it. When I told her that if she would not look into it, I would ask the state to, she made threats and retaliation (on a voicemail) and warned me that Brookdale is a large corporation that does not deal kindly with threats [of going to the state]. I brought up concerns with Brookdale corporate who seemed to just tell me what they thought I wanted to hear. I have reached back out to them after many weeks for follow up and have heard nothing.