Brookdale Burlington AL (NC)

My Father is at Brookdale Assisted Living since January1, 2025. The Staff is caring, always willing to assist in any way. There are daily activities to help the residents socialize & make friends. He has three meals a day, can substitute if needed, I appreciate the caring- always excellent!! I will definitely recommend for your loved ones!!! Margaret Patton

Brookdale is pioneering a new method to boot residents they don't want in their community, the "Soft ER Dump". Rather than drop a resident direct in the ER, They call the fiduciary or guarantor and state that they can not provide the "required care" for the resident. They then make false claims based on fraudulent interpretations of Dr's notes obtained via HIPPA violation (no permission) as to why they can not care for the resident.. It would be much simpler if they just took the 30-day notice cancellation available to them in the contract.

We moved my mom here from another facility where the care didn't meet our expectations. From the beginning we have been so impressed with the caring and responsive staff. There are true connections between the people who work here and the people who live here, and a real sense of community. My mom is treated with patience and understanding, and she has told me more than once that they take such good care of her. I am grateful to have found Brookdale.

My mom is coming up on 4 weeks at Brookdale Burlington. She is settling in very nicely in part due to the awesomely wonderful staff and the the amazingly friendly and supportive residents! From the day we toured with Stephanie, she has remained impressive in her caring and helpful "CAN DO" assistance, for my mom and all people she engages with at Brookdale. I also want to sing my praises for EVERYONE who has engaged with mom and us, her family. Christina at the front desk, Tiffany, Crystal, Brianna, Denise, Anita, and so many more (I'm still learning names... ) EACH and EVERYONE OF YOU ARE A BLESSING !!! I can say that I feel we have found a wonderful place for mom both in the warmth and thoughtfulness of the people working there and those who live there.

We have just placed our sweet mother at Brookdale in Burlington. We love the place. The staff was so helpful and accommodating for our family. Our mother has a nice room and is very happy. Our sales manager Stephanie was outstanding and was always there to answer our questions. Thank you all!