BROOKDALE CHARLESTON GARDENS (ALR/ALZ)

It was a difficult decision to move my mother into assisted living but the staff gives my mother better care than I could provide and she is definitely safer than living on her own. She is also exposed to more people on a daily basis which socially is important for her mental health.

My sister was in Brookdale dementia unit. The care was not good. It was not clean. You didn’t know who was caring for your loved one. The staff didn’t have name tags so you’re always asking for their name. They were to get shower twice a week. The cabinet that holds what you need for your shower was absolutely a mess. If you could even find you container it would possibly have other patients stuff in it. You were asked to put names on everything. Keeping each patient’s personal shower container shouldn’t be a problem. Dementia patients love baby dolls . My sister was given several baby dolls. Someone on staff decided they were evil and tossed them in the trash. We didn’t complain to management because they would just have come down on the unit. She was in this unit for 15 months. Management never came to see staff or even to check on the patients. The night staff was 7-7 most unprofessional. Know name tag. In street clothes and you didn’t know anything about their ability to care for dementia patients. They were to keep records on all patients. When you would ask how the night went know one could tell you anything because of the lack of communication and know paperwork is being completed. They even had men on the evening staff and know women. You shouldn’t ever have only men with a unit of both men and women. Brookdale in Charleston Wva has problems. I would not recommend putting your loved in their care. Dementia is hard enough to manage. You have to Trust your caregivers and I definitely wouldn’t recommend Brookdale.

Brookdale Charleston Gardens is very homey and the staff is super friendly. I feel like they care about my loved one and make an effort to get to know her. She feels very safe. Nursing and management are very dedicated and responsive. I would recommend and have recommended CG to others.

We found ourselves in the position to need an assisted living homes for my mother. We visited at many assisted living homes in Kanawha County and found that Brookdale Charleston Gardens was the perfect fit for my mother. The staff members were engaged, kind and friendly. They had a variety of activities offered throughout the day for those who want to participate. I heard nothing but great things about the food that was prepared for the residents. The management team was very approachable when I had many questions to ask. They also have a nurse on staff 24 hours a day, which is very important to us to monitor our mother as needed. My mother has been at Brookdale Charleston Gardens for two and a half months, and we feel very fortunate that we have found a new home for our mother to meet her every changing needs.

My mom has resided at Brookdale Charleston Gardens for almost 2 years. I am extremely pleased with the quality of care and excellent services she has received. She enjoys participating in a variety of activities available and especially loves breakfast. The staff has been wonderful in all aspects from each department. The facility leadership and staff are very kind, caring, and always helpful. I have peace of mind knowing that mom is being well cared for around the clock which is priceless. Many thanks to Brookdale!