BROOKDALE CONWAY

I wholeheartedly recommend Brookdale Conway. The quality of their food service, the attentiveness of the staff, the watchful support from management, and the genuine care they show every resident are truly exceptional. I’m deeply grateful for all they do.

Brookdale Conway, Florida was an excellent choice for Mom. The staff are some of the most dedicated, compassionate, loving, and knowledgeable. The care she received while in the memory care unit was top notch. I cannot say enough about how impressed and grateful our family is to have had Mom at Brookdale.

There should be a zero-star option for this awful place. My father resided at this facility in the memory care unit for 5 months. During his time there, he was hospitalized for a fall as well as for seizures. Both of these situations could have been prevented had he been properly supervised and received the care he needed and deserved. While hospitalized, emergency staff found diabetic wounds all over his feet as well as bedsores on his body. My dad was in excruciating pain and needed not only pain management but also physical therapy as a result. Certain staff members as well as nurses from Vitas Hospice are responsible for gross neglect. This facility is managed extremely poorly. We were promised a certain monthly fee when Dad first moved in. Once he was further assessed by nursing staff and found to have more needs, Brookdale Conway more than doubled his care cost without telling us and then had the nerve to charge late fees on top of it. These accumulated as they thought it was appropriate to send bills to my dad, who no longer had the mental faculties to read or understand bills, instead of to me. But their financial manager has no issue harassing families for their monthly payments. There is also a revolving door of staff in the front office, which makes it very difficult to communicate needs and concerns. Please do not have your loved one reside in this place. It should be shut down for its fraudulent activity as well as its neglect of its residents.

Visiting Brookdale was a very positive experience I noticed a very welcoming and family environment. I have been very hesitant in placing my mom into assisted living. Cedric and Trent helped me realize throughout the tour the need my mom has for extra care. I would be very comfortable in placing my mom here.

We have been very happy with how Mom has adapted to Brookdale Memory Care Unit. She feels she is home and she is happy. The staff watches over Mom and sees to her health wise needs as well as through the activities that they plan for them. When we visit Mom she is usually with the girls "Her Friends" as she says and they are chatting away and happy. We couldn't leave if she wasn't happy and feels like she is home. We would highly recommend this Brookdale facility to anyone that is looking for a safe and caring setting for their loved one.