Brookdale Country Day Road

Called with questions about assisted living for family member. Spoke with Megan, she was absolutely wonderful. Polite, professional and gave me more information than I knew to ask. She helped in lifting a burden that was on my mind with just her information and compassion.

Awful, is the best thing we can say. We love our family member too much to leave them in this place!! I've observed ceilings dripping into trash cans countless visits, disgusting carpeting and huge annual rate increases ($400 to $500) and a Manager tell the staff member to tell us he is too busy to simply talk to us. BTW, there are NO GENERATORS, so we are told, so the elevator and heating/ AC, etc... have been down MUTLIPLE TIMES and our handicapped loved one has had no other choice but to walk up a and down a stairwell. Our family member was always asking for food, stating "They can't keep a cook" or the food is so bad they need something else or "The staff goes in and out eating what they want before we are served and they run out"! One evening, we pulled in and witnessed 2 staff members walking outside, popped the trunk of a car in a front parking spot, allow some items to drop into the truck from UNDER THEIR SHIRTS, close the trunk and stroll back inside. We've seen bed bugs!!! This was an ongoing issue for WAAAAY TO LONG and too many excuses. We love our family member too much to have allowed this to continue to go on any longer.

The staff at Brookdale were so awesome. They took great care of my mom. Melissa and Carol were amazing. The facility is clean. They take great care of their patients. The management staff was attentive. The facility is able to take patients to appointments when needed the in-house medical team led by Dr Molly communicate great with residence and residence families we were so happy with the facility while my mom was there

Stopped in today with an instacart order and walk in and instantly smells of urine. Reminded me of willow Creek when it was named differently. It was so strong. So don't know where the other reviewers got the idea of it smelled and looked clean...but atmosphere could get four stars

They sing a good song but the standard of care is horrible. My family and I clean his room each week and change his sheets. it is common to find 3 or four pairs of soiled underwear in his bathroom. The carpet and bathroom are filthy. When you speak to an employee they act appalled and can almost make you believe things will improve. There is never any “follow through”. We are looking elsewhere even though moving someone with dementia will be difficult.