Brookdale Grand Blanc AL

Have had a family member in here for 5 months - she has been injured several times - the latest being a broken finger, and gone to emergency room with very little information on how it happened. We have yet to speak to the doctor at the facility after many attempts to have him call us about our mothers care and medications. Employees seem nice and friendly, but I have concerns and not sure what to do about it.

We put my father in law in Brookedale’s care after visiting a 1/2 dozen other memory care facilities. At first we didn’t notice anything out of the ordinary, But not even living there less then a year had to be moved due to their neglect. My father in law has dementia but physically is or was very fit and after him being there we noticed his head was always down and when we mentioned it he was supposed to receive physical therapy, we still don’t know if he did or didn’t. We also had nothing but issues with billing and added unexpected fees honestly BEWARE! I will add when something is brought up by a family members of the resident don’t expect much Heather V. Was extremely impersonal Arrogant women in her position.

Both my parents were in Brookdale for 2 1/2 years. At first, my dad asked me if they were at a resort.(so cute) Dementia is such a hard, sad, painful and long disease. I could make this a very long post with all the stories however since they have both recently passed I will leave this: Brookdale is clean first and foremost. They took the best care of my parents and they were safe. They loved my mom and dad and my parents loved them. In the end, i was completely satisfied with their professionalism, commitment to care and love for my parents and our family. The caregivers are angels 💜

Brookdale is the most horrible place in my opinion. My mother was there 3 weeks total in memory care, left with a black eye from a supposed fall, non ambulatory and drop head syndrome. Our family was there often. They were switching up her meds without informing the family and we were not called about the so called fall that caused the black eye. They sent her out to the hospital after they messed her up and the nurse Lisa lied all over the place to the staff at the hospital about my mother. I thank God that she is walking again. She still has drophead syndrome but not as bad. This is our family personal experience with Brookdale. If I could rate them any lower I would. They do not deserve a 1 star in my opinion.

The memory care facility is amazing at Brookdale, GB! It has truly been a blessing for my dad and our family. The quality of care starts at the top of its management right down to the individual care and respect that is given to each memory care resident individually. I would highly recommend Brookdale if you want a safe, loving, attentive and fun place for your loved one to live!