Brookdale High Point

I can’t fathom a better facility. My mom was there before she had to be moved to Memory Cate. The staff there was TOP NOTCH. I hate leaving them and my mom hates it even more. I want to bring this staff to her new place because I know the new staff will NEVER match up. Miss Janice, Kayla, Brooke, Andrea, Kim, etc. They are the heroes. They are the ones on the floor daily. I love them and will miss them tremendously. Melissa and Tracie are fantastic and so responsive. Matthew, the maintenance director, is freaking awesome. I would have stayed there until the very end, but my mom’s dementia got the best of her. High Point is the small facility that everyone wants. The staff is amazing. The conditions are great. And I am going to miss everyone. They became family.

I was a patient there for over a month. I found the administration and entire staff to be very caring, attentive, and highly motivated to assist with my recovery. The surroundings were very nice, clean and well kept, and comfortable. I consider myself lucky to have been admitted when I was and I am grateful for the excellent care and attention I received while there. Thank you all!

Receptionist (on 11/11 @ 9:15am) was soooo kind and receptive! I really appreciated her willingness to help, her upbeat attitude and the information she provided. Thank you for being great!!

Brookdale High Point on Hartley Drive offers a great home for Mom! It is safe, clean and with staff like Theresa Shirley who is the Nurse there I know Mom is in good hands. Theresa treats each resident as if they were truly family and ensures their health is her top priority whether she's on duty or not, she is always available to lend a helping hand. She has been a God send to us in helping Mom with this transition in her life. Tracie Mize (the Executive Director) has also been instrumental in ensuring Mom was taken care of! Tracie wears many hats and can be seen managing the facility, in the kitchen helping out, planning and working the many events Brookdale High Point offers (such as the Spring Fling gathering that occurred on Good Friday where there were games, food and even the Easter Bunny who visited the residents) or even helping move residents in if necessary. The staff here exhibit true service to their community and I feel blessed to have found a place like this for Mom!

HORRIBLE! staff does not care, nurse coordinator and providers with eventus change and discontinue medications without authorization. They collect $1800 or more non refundable community fee, then 2 months later tell you have to move your loved one. Filed a complaint with corp. Which fell on deaf ears, they never followed up. All they care about is the almighty dollar not your loved one.