Brookdale Lewiston

We were sold the Brookdale dream and are receiving a nightmare. Incentives sold at Brookdale are a room that will be cleaned and laundry that will be washed. Each time I have visited my dad his bathroom is filled with an aroma of urine and has fecal matter where you can see he has had a hard time and accidents along with no toilet paper. His laundry is always dirty, is ruined from sitting for so long with urine and every single time you ask someone to clean or do the laundry you are told the same excuse of being short staffed. From the first week he began residency I had to take laundry home and wash it myself. When my dad was placed on hospice, he began receiving more care services through hospice along with an additional 58 hours per week of outsourced caregiving paid for through the VA. Somehow Brookdale raised their services another $1100, which makes absolutely no sense since he is now receiving other outsourced care. They are charging for services that are not even being provided and double dipping on services provided through the outsourced agency. Once the caregiving agency started I began hearing that the employees at Brookdale were refusing to change my Dad at night and that when they arrive he is soaked. The employee from the caregiving agency even took my Dads clothes home to wash them herself after receiving the same excuse about being short staffed. They have been “short staffed” since we arrived. Billing is never short staffed. It is absolutely appalling to have to not only already go through your loved one being placed on hospice but also neglect while being upcharged for services not being performed.

Don’t send anyone you love their I have a girlfriend who was released from the company for caring they don’t care about the residents they won’t care about you all they care about is money they are horrible never go

Very nice care facility for those that need this type of living arrangements. Modern and inviting.

A big thank you to the brookdale staff that has been so helpful in working with our family. Starting with Kris to Mindy, Danielle, Jonelle, Colleen and others, we appreciate what YOU do for us.

I would not recommend this facility. They are sure proud how much they charge for services they don't provide.