BROOKDALE MARYSVILLE

Wonderful facility! I recently needed to move my Grandma into a full care home and wanted it to be closer to me. I worried about how this change would affect her since she’d be almost two hours from where she’d always lived, and with the pandemic rules in place, I wouldn’t be able to visit. Bringing her to Brookdale Marysville is the best decision I could have made. From the start, everyone was friendly and accommodating. Great communication, especially from the director, Ryan Phipps. He went above and beyond to make sure I understood the process, got her moved in OK and that my Grandma was comfortable in her new home. No matter the day or time, when I call, there is always someone there to answer questions or help with whatever is needed. The nurses and aids are fantastic about keeping me informed on any changes (i.e. meds, therapy) and really make me feel like we’re a team, all working to make sure Grandma is well taken care of. Seeing how everyone there interacts with the residents, it’s obvious they care for them like family. Especially Tori at the front desk, who always goes above and beyond to make you feel welcome and has the patience of a Saint. Whenever I call or visit, my Grandma tells me how kind and caring everyone at Brookdale Marysville is. I cannot express enough how grateful I am, knowing she’s happy and has such a loving second family. Thank you, Brookdale Marysville!!!

Wonderful facility! I recently needed to move my Grandma into a full care home and wanted it to be closer to me. I worried about how this change would affect her since she’d be almost two hours from where she’d always lived, and with the pandemic rules in place, I wouldn’t be able to visit. Bringing her to Brookdale Marysville is the best decision I could have made. From the start, everyone was friendly and accommodating. Great communication, especially from the director, Ryan Phipps. He went above and beyond to make sure I understood the process, got her moved in OK and that my Grandma was comfortable in her new home. No matter the day or time, when I call, there is always someone there to answer questions or help with whatever is needed. The nurses and aids are fantastic about keeping me informed on any changes (i.e. meds, therapy) and really make me feel like we’re a team, all working to make sure Grandma is well taken care of. Seeing how everyone there interacts with the residents, it’s obvious they care for them like family. Especially Tori at the front desk, who always goes above and beyond to make you feel welcome and has the patience of a Saint. Whenever I call or visit, my Grandma tells me how kind and caring everyone at Brookdale Marysville is. I cannot express enough how grateful I am, knowing she’s happy and has such a loving second family. Thank you, Brookdale Marysville!!!

Our Mom has lived at Brookdale Marysville for almost three years, and we are very happy with the care she has received there. Every time a member of our family has visited, they have found Mom to be happy and very content. She started in the assisted-living unit and a year later was moved to Brookdale's, Clare Bridge, memory care unit. She turned 90 last October. This entire time, the administration team and staff have provided excellent day-to-day care for Mom, with kindness and respect. Her cleanliness, dress and appearance show those are priorities at Brookdale. We have found this to be true at any hour of the day we visit. The Brookdale Marysville facility is clean, warm and inviting and even decorated for special events and holidays. In our view, quality of life and communications has been a priority of Executive Director Ryan Phipps. This has been much appreciated during the pandemic -- we were kept updated when visits were limited. Weekly emails update families on life at Brookdale and Zoom family calls discuss current issues. An example was as a recent vaccine clinic with Marysville-area health officials. Emails also update the status of visitation guidelines, overall Covid-19 test results of residents and staff, and special events such as a Tropical Week in February to get residents ready for Spring. The weekly emails include one or two dozen candid photos of residents, showing their activities. Ryan Phipps has been prompt to respond to emails and phone calls regarding issues affecting Mom, such as her health and finances. After visiting Mom, our family members report their observations on Brookdale's staff. What stands out is the personal care they give to Mom and their friendliness. Mom has reacted well to life at Brookdale Marysville. However, last summer, her health became an issue when she stopped eating normally and began to lose weight. Brookdale's staff provided special care and coaching, which turned the situation around. We believe Mom’s care at Brookdale Marysville to be the best she can have at this time in her life. We would highly recommend this “home and family” to others needing care for their loved ones. --Denise Oravecz and Nora Schooley

Our Mom has lived at Brookdale Marysville for almost three years, and we are very happy with the care she has received there. Every time a member of our family has visited, they have found Mom to be happy and very content. She started in the assisted-living unit and a year later was moved to Brookdale's, Clare Bridge, memory care unit. She turned 90 last October. This entire time, the administration team and staff have provided excellent day-to-day care for Mom, with kindness and respect. Her cleanliness, dress and appearance show those are priorities at Brookdale. We have found this to be true at any hour of the day we visit. The Brookdale Marysville facility is clean, warm and inviting and even decorated for special events and holidays. In our view, quality of life and communications has been a priority of Executive Director Ryan Phipps. This has been much appreciated during the pandemic -- we were kept updated when visits were limited. Weekly emails update families on life at Brookdale and Zoom family calls discuss current issues. An example was as a recent vaccine clinic with Marysville-area health officials. Emails also update the status of visitation guidelines, overall Covid-19 test results of residents and staff, and special events such as a Tropical Week in February to get residents ready for Spring. The weekly emails include one or two dozen candid photos of residents, showing their activities. Ryan Phipps has been prompt to respond to emails and phone calls regarding issues affecting Mom, such as her health and finances. After visiting Mom, our family members report their observations on Brookdale's staff. What stands out is the personal care they give to Mom and their friendliness. Mom has reacted well to life at Brookdale Marysville. However, last summer, her health became an issue when she stopped eating normally and began to lose weight. Brookdale's staff provided special care and coaching, which turned the situation around. We believe Mom’s care at Brookdale Marysville to be the best she can have at this time in her life. We would highly recommend this “home and family” to others needing care for their loved ones. --Denise Oravecz and Nora Schooley

My mother moved into Brookdale Marysville, January 2021. My mom has been welcomed into every part of their family community. She is enjoying the activities of bingo, movies, happy hour, corn hole, and exercise class. The other day she said to me, “I had a busy day today!” Ryan, the director, helped make our move-in very smooth. He was very friendly, helpful, responsive, and accommodating. The whole staff in all areas have been wonderful and responsive. Communication has been excellent... from the front desk, the nursing staff, director, maintenance, and program director as I get photos of my mom participating in the community. I know I made the right choice by placing my mom in good hands.