BROOKDALE PINECASTLE

2025 Update: This place has gone downhill over the 4 years my parents have been there! My father fell on 8/30/2025 and had a significant skin tear on his left arm. The nurse from the facility came and saw him on Monday i believe (1. I never received a phone call about this). I was visiting when the wound care dr came and prescribed antibiotics (which i picked up from publix) and a salve to be administered by home health and she ordered it through Brookdale that day. Come Friday, the next week,, no home health care came out to change the bandage and apply the salve. His arm was starting to look more and more angry. and infected. I called Brookdale a couple of times and they told me they never received the order from the wound Dr. so I called the Dr and they made a phone call to Brookdale, and amazingly, they found it when they called. I believe that they never even looked for his when i called. As of this date, it is still trying to heal. 2. My mother is unable to get into the bathroom in her wheelchair because the bathroom is not handicapped accessible. They have lived there for 4 years and since the beginning my mother has been having to use the potty in the bedroom. My father has had to do this himself for all these years. I have asked for help for him to take care of my mother and no service care evaluation never gets scheduled. Even when we press the pendant that we need help with her to get her up on the potty etc, no one empties the potty into the toilet. The potty is disgusting and my father should not be having to deal with this when he has such a nasty wound on his arm. I contribute the slow healing (he usually heals quick) to him having to deal with urine and feces. 3. My mother has had a UTI that won't clear up for years. she is not being properly cleaned by my father, he hasn't been able to take care of her properly for a while now. Again, no care meeting scheduled. One time I did ask if someone could come every couple of hours to toilet her and I was told they are understaffed, it wont happen. 4. There has been a constant roach problem in their apartment. its disgusting. They don't spray unless you go to the front desk and aske that it be sprayed. 5. Their carpet is disgusting in their apartment. When i asked if it could be cleaned, they told me they had to be out of the apartment for 2 days. I told them my mother cannot be out of the apartment for even a day! Nothing has been done . In the past, we did pay for Stanley Steamer so come clean it. No staff has even come by to look at the condition of the carpet and all the staff that comes in and out have never commented on it or offer to help us rectify the situation. I am moving them to the Bridge in Ocala and they are confident they can clear up my mothers UTI with keeping her dryer and clean. This move will be in the next week. There is much more that I could tell you!!! This place is broken and I hope they have their certification revoked. 2024 Update: My parents have lived there for almost 4 years now. Some areas are better than others. Communication to family and residents are horrible, this includes nursing and admin. Activities and director are good. I feel turn over is high here, brookdale should train better and treat their employees better. Nursing / techs - techs are sometimes rude and unprofessional. They do like their downstairs apartment with patio although the toilet and vanity is not handicapped accessible for my mother. My parents have been living here for a year now. Overall they are very happy there. They like the food and they give you plenty of it. The pool is very nice, they keep it very clean. Summers they have concerts by the pool. It’s reassuring to know that they are being monitored and there is always someone there to help when needed. They have many trips and games and events there in addition to happy hour every Friday. My dad joined the drama club and enjoys it! Food is overall pretty good, my parents are enjoying not having to cook. .

We just moved my mom who’s 90 into a beautiful apartment at Chambrel Ocala. She loves it !! The FOOD is great and there’s a great menu daily for 3 meals a day. Everyone’s is so helpful and knowledgeable they are taking great care of her needs plus they make every resident feel special. Call today for a tour and appointment with Dana Smith. Special Thank You to Dana, Lena and “Q” for guiding us through the process to be a resident. You ladies are Rock Stars Nancy Porter

My dad has been a resident for over 5 years now and has been through several changes in the administrative staff. He loves many things about the community, but mostly the Director of Nursing (Michell)!! She saved his life!!

Our mom has been at Brookdale for 9 years. It is the best decision that she and our father made together. He was so well cared for when he had dementia. Mom has always thrived on the social activities and friendships that she made. She is now in memory care. Although it was difficult we knew mom would be in a safe and caring environment. Soon after she moved in my sisters and I had an opportunity to visit her and meet the nursing care team. I am pretty sure that I met 4 people that had known mom since she and dad moved to BD. My heart was so happy to know that she was in a safe place with people that truly knew her and would be caring for her. Thank you to you all for everything that you do for our mom and the residents of Brookdale.

I’ve lived here for a little over a year. This is my first experience in a retirement living facility. I’m not sure exactly what I expected, but Brookdale has far exceeded it. My apartment is roomy and comfortable. It is thoroughly cleaned each week. The staff here are wonderful. I have my favorites of course. Just to mention a few; Athena, Tim, Doreen, Nancy, Theresa, JR, and all the restaurant staff. The food is excellent. I never expected to have menu choices. I fully expect to spend the rest of my twilight years here.