BROOKDALE POINTE WEST

Michael was fantastic and had great customer services! He gave us a tour of the community and what an amazing little community it is! Thanks Brookdale Pointe West for your time.

The administrative staff is wonderful and very caring. The nurses and caregivers are great. They just need more help as does every facility that we have ever investigated. They do a super job given the amount of work they are asked to accomplish. The surroundings are lovely and very relaxing.

I visited the facility with a family friend to visit her mother, who resides there. I normally try to stay away from ALF centers because they make me sad, but this was not the case. As soon as we walked in, I could hear laughter from some of the residents sitting in a little sitting area. They were all of good health and having a genuinely good time with one of the workers. Another worker was walking around nonstop asking the residents if they needed anything and making jokes and having a good time. If a person has to be away from his or her family, it's nice for them to have such a loving and light-hearted atmosphere with their second-family.

This is my first on line review. I had to use my daughter's review post because I am not tech savvy. My mother developed dementia and we could no longer take care of her at home. We looked at several places before we picked Brookdale and we have been so happy with our choice. The administrative staff is great in answering our numerous questions. They have always promptly returned all calls.The true heroes are the staff. They work non stop, getting my mother up. dressed and fed. They wash her and change her pull up numerous times throughout the day. They keep her engaged. Last week they even had a "pool party "for the residents. Every time I go and visit, they know who I am and who I am visiting. They know exactly where my mother is and tell me how her day has been. Words alone can not express how happy and lucky I am that my mother is at Brookdale.

I wish I could give a negative rating, they don't deserve 1 star. This place looks great when you walk in, but beware of leaving your loved one here! They don't change their depends, Every time I went in to check on my mom her depend weighed 10 pounds, guess thats why she had such a bad UTI it turned septis. O, not to mention that after I had been out of town for a trip only to return to my mom smelling so badly, I ask a nurse to check her chart to tell me when she was showered last...12 days!!!What!!! Many times I was in and her sheets smelled liked urine, I took them home with me to clean after that happening to many times. I only left my mom in here 2 months, that was 2 months to long. She passed away 2 weeks after I got her home. I regret so much every putting her in here! DO NOT put your loved one in this place! This place should be shut down!