Brookdale River Valley Tualatin

Crazy how no one responds to my review Mary Gratton was administered medication to which she was allergic. Staff failed to check on her for over two hours, and she was subsequently found deceased in her bed. !There has been no contact from the facility since this incident! I would advise against placing family members in this care facility. Ms. Gratton experienced multiple falls, and these incidents were not reported to me. One time she fell got an ambulance to the emergency room was left there for 6 hours with no diapers no food no cell phone No one checked up on her finally someone from the emergency room called me and I went and found my nana freezing in emergency room all alone.

Crazy how no one responds to my review Mary Gratton was administered medication to which she was allergic. Staff failed to check on her for over two hours, and she was subsequently found deceased in her bed. !There has been no contact from the facility since this incident! I would advise against placing family members in this care facility. Ms. Gratton experienced multiple falls, and these incidents were not reported to me. One time she fell got an ambulance to the emergency room was left there for 6 hours with no diapers no food no cell phone No one checked up on her finally someone from the emergency room called me and I went and found my nana freezing in emergency room all alone.

Positive: the hospice and care team for our dad was amazing- so kind! Negative: the billing process, and communication from their office staff is exasperating and unprofessional.

Positive: the hospice and care team for our dad was amazing- so kind! Negative: the billing process, and communication from their office staff is exasperating and unprofessional.

It's so uncool of people to leave bad reviews for a specific location when they (or a loved one) hasn't lived there. (No location controls their HQ corporate marketing spam.) And I hate that it brings down their score because this Brookdale location is AMAZING. Both my parents have lived here for 2 years and I'm way overdue to share with others what a great experience it's been. Brookdale River Valley is FULL of hard-working, compassionate, smart, friendly, lovely people. We actually came from a Bonaventure facility that was horribly shady about costs; they deliberately lied about what our base costs would be. Here, the service costs are included in the contract paperwork. My dad has dementia, so the costs continue to go up, but at every step over the last two years I've agreed with them, and almost always learned from them. The care director (Amanda) and nurse (Julia)—who I have worked with the most and are always completely up-to-date on what is happening with both parents—have helped guide me on what to expect and how best to address especially my dad's evolving needs, both physical and emotional. And it's not just management; everyone is engaged: from Kim and Jeannie at the front desk, to the med techs like Jonathan, Mary and Dakota (and more - I'm blanking on more names I should remember!), and the care staff like Kate and...(Arg! I'm going to have to come back and add more names). I've noticed a lot of faces stay the same. Even the dining hall staff like Angel are friendly and professional. Brookdale has lots of interesting events and entertainments, music every week, which I think is common. But I think the residents are particularly social and community minded. (At their first place, people would be interested in anything happening, but not necessarily participate.) I am SO THANKFUL that my parents are so happy here and well cared for. I was first drawn to it for the setting/location (it's on a beautiful wetlands) but its biggest asset is the huge team of people it takes to keep the place running. THANK YOU!