BROOKDALE SOUTHPOINT

Brookdale South was an excellent choice for my father. The staff is friendly and Attentive. All requests are met promptly. They have a nice social schedule and outings.

I would not recommend this facility if you care about your loved one’s safety and well being. On two separate occasions, medications ordered by the hospital were not available or administered even though we were told there was a signed doctor’s order. After complaining that my father had a bright red ear and fever, the nurse did not check my father’s temperature or make an appearance in his room to check on him. After being there only one week, he had two emergency room visits, the first one resulting in a fracture and stitches due to a fall, and the second ER visit resulted in him being admitted to the hospital for a week and then to hospice where he died two days later. At no time did an administrator or staff member call the family to check on my Dad’s diagnosis, prognosis, or even offer condolences after he died. The meals were terrible unless you like a plethora of cold complex carbohydrates served in styrofoam boxes. Also, be sure your loved one doesn’t need a diabetic or soft mechanical diet if you choose this place. Bathroom door in room 36 is impossible to open if the door shuts. Seriously, just try opening and closing the bathroom door-maybe this will prompt them to fix it! They are understaffed to meet the needs of their residents, and if this the best in senior living then I hope you never ever have to be a resident or send a loved one there! If I could rate it negative stars, I would!

My mom is in memory care at Brookdale Southpoint. No matter when I visit, she is always clean, groomed, and active doing something with other residents or members of the staff. Her cognitive abilities have remained consistent now and I am so appreciative of the dedication and hard work the staff puts in each day. My phone calls are always returned and the entire staff is helpful and friendly. I am able to sleep soundly at night because I know mom is in capable hands. My sincerest thanks to all staff members at Brookdale Southpoint. I know your jobs can be exhausting, but you do it with a smile and I admire your dedication to the people who depend on you every day.

My mom. Nan, 89, has been here for ten months. Prior to that, she was in a rehab facility, for 6 months. I think the people giving low reviews, are extremely frustrated, possibly with the aging process of their elderly loved one. At this stage of the game, everything can, and often will, go wrong physically and mentally with a person. I've visited several assisted living facilities, and know friends with loved ones in others. None of them are as good as this Brookdale. Firstly, it is clean. The ladies in charge of cleaning take their jobs seriously, and all common areas are extremely clean Yes, some residents complain about their rooms, but all they have to do is ask for an extra cleaning. Secondly, they are a small facility, so no one is lost in the shuffle. I've literally visited a facility where residents are constantly clamoring around the lobby, hallways, and even elevator, with no attention being paid to them. This would not happen at Brookdale, for more than a couple minutes before someone came to the rescue. Thirdly, the executives and Nurses do their best, in what could possibly be a dreary and dismal job, with clients passing away, and becoming ill, as part of the natural progression of life. Yet, they try their best to be upbeat, even when having to combat and counter act negative feedback and finger pointing, and constantly trying to cover all bases I can't imagine how difficult that must be, and do not think I could do such a job. Finally, the staff, certainly are underpaid. For the work they do, cleaning/wiping patients, giving med's, lifting, pushing and pulling, feeding and comforting, they should be earning a much better salary. Still, every single person is approachable, and in good spirits. Some of the caretakers are so incredibly compassionate, it gives me hope in humanity. I'm very thankful for the care my mom is receiving, and wish the staff at Brookdale were shown more appreciation, for a very difficult job. It is true there can be improvement with communication between staff, like the former employee posted, but I challenge anyone to present a perfect facility, or even a better one. To anyone facing this incredibly difficult task of making sure your elderly loved one is cared for, I offer this advice: Be proactive in all aspects and, although difficult, chose when to be reactive. Instead of placing blame on anyone (including yourself), realize there is a plan and an expiration for all life. Shifting blame to any person or entity, is not going to heal your loved one and reverse time. Only kindness, with tough love and dedication, will ease your soul.

I don't know why anyone would give this place one star or less. I've had Blanche over here for almost 4 years, I could not take her anywhere better. I had a opportunity to get her closer to me for my convenience and yet to think of that I would jeopardize the care she got here verses other places was not worth it. The nurse staff is wonderful. Very pleasant and kind. The people who live there are great. Very nice. The nurses take extra care and the CNA'S too. The executive director takes time to listen even greets you if she isn't busy with someone. Both Lonnie ' s are wonderful! They show that they care. I cannot ask for a better place. I am very pleased with this facility. So is my friend Blanche.