BROOKDALE WAXAHACHIE

My mom has been in this facility since 2019. The facility is safe and the common areas are clean. However, for $5,500 a month you would think they could make sure she has a mini fridge in her room. Hers broke and they hauled it away months ago and they have yet to replace it. Even crappy cheap apartments come with a working fridge. They aren’t even that expensive, maybe $100 at most. I can’t afford to buy one (see rent amount above) and I should not have to. Just as I should not be responsible for keeping her room clean. They haven’t done a good carpet cleaning in her room in ages, the carpet is very stained. The staff who bring my mom meds/attend to her are very sweet and helpful, hence the three stars. If it weren’t for them I would definitely dock stars from my rating.

My mother absolutely loves where she lives and is the happiest I have seen her in years. She has met many wonderful friends and loves keeping busy with all of the daily activities! Thank you Brookdale Wax for taking such great care of my mother!

My mom has been here since May 2022. Until six weeks ago her care was awesome. Something has changed and made this facility subpar. We have complained five times about mom not being bathed and her room smelling. They blame hospice but if hospice doesn’t do the job, then this care facility is suppose to do the work. I can’t imagine what mom would look like if her care was left entirely up to Brookdale staff. I asked to speak to the two who are in charge and one was in a meeting and the other has a 2.5 hour phone call. I will update this review if things get better or worse. Also, if I am able to speak to Amy or John and get some resolution. Please do not leave your parents here or anywhere without daily visits from family. If you skip a day…things always get worse.

We had to move our 92 year old dad to assisted living at the end of January this year. He was no longer able to be safe by himself, but still able to be mobile. We honestly wished we would have moved him here sooner, but it was one of those decisions that was hard to make. He loved living there! The staff was wonderful and so kind and caring. And, the food was great! My dad was a foodie and loved the food. Unfortunately, my dad passed away in May, but he had a great 3 months at Brookdale. Thank you all for how you cared for my dad.

After having my Mom in Brookdale Waxahachie for at least a year and a half now, I feel it is about time I take the time to write a review. She is on the Alzheimer's side and I couldn't be more pleased with her care. The activities director is absolutely amazing. She understands the residents and truly cares for each and every one of them. She sings with them, laughs with them and makes them all feel very special. The Resident Assistants are amazing at taking the time for each resident. They get to know them and take care of them in a way that suits each one. Some they can say it's time for bed and once they get them in their bed, say good night and move on to the next. My mother is one of them that needs extra effort. Some nights, lots of effort! For a resident assistant to take the time to sit with her to give her comfort until she dozes off, to me is truly caring for my Mom. That's what they do. I visit my Mom everyday and watch the way these resident assistants handle each resident like they were their own. Because of them, I can sleep at night knowing my Mom is taken care of. I now also have experience with the assisted living side of Brookdale Waxahachie as we have had to put my husband's father in about 6 months ago when his Mom passed away. His dad was not able to live alone. His Mom and Dad had been married for 63 years so needless to say, the transition wasn't easy for his Dad. He had a lot of anger, anxiety, distrust just to name a few. The staff had to put up with a lot from him and believe me I'm not kidding. I felt the need to send them all flowers and candy on a weekly basis. If they had asked us to find another place for him we wouldn't have been surprised. But no, instead they felt for him, cared for him and worked even harder to help him thru such hard times. The understanding and patience they had with him was amazing. He appreciates them all now and its their efforts that got him to this point. I will end this review with a Thank You to each and every member of the staff at Brookdale Waxahachie as they are all wonderful.