BROOKDALE WEST PALM BEACH

This is a great facility! Professional & friendly staff. The residents were happy & content in this welcoming environment. It's worth the effort to check them out! I was impressed & look forward to living there.

I was induced to move in while this was a Brookdale facility. It transitioned to Celebration Villa, a Priority Life facility as I moved in. They have lied at every opportunity. They promised no rent increase to those of us who financially moved in, in October 2025. They lied and increased the rent by $125 without notification by reaching into my account and taking more that the agreed upon amount thus breaking my budget and causing $150 in overdrawn fees to be charged. As a senior on a fixed income their actions proved another lie by their failure to assist me in the stewardship of my finances. I call it theft, they call it an uncorrected misunderstanding. Their renovated apartment had paint dribbles on the floor, cabinet doors hanging by a screw, dishwasher installed crooked and despite multiple requests I still have no place to hang my toilet paper. Maintenance is haphazard and I am left to do it myself or it won't get done. Management pays lip service to problems and takes no action. They are practicing scorched earth and will no doubt drive the residents out and sell the land to a developer. They have no empathy and ignore the residents at every opportunity. They will take your money, make sweet promises and never deliver. Explosive diarrhea follows every meal and hot food hot and cold food cold food safety is not followed. Move here at risk to your mental and physical as well as financial well being. Their mission statement is a cruel lie.

I have spoken with a number of residents at Celebration Villa. All agree that the management is just horrible. Administration is disorganized, staff are overworked and therefore a lot doesn’t get done, staff play favorites and can be nasty, special dietary needs are not met in the dining room, there are a lot of bait and switch happening all the time. Stay away!!!

We got the pleasure of joining the group on an outing to Jupiter Inlet. Grandma really seemed to enjoy it! The Activities Director and Staff were so attentive, thoughtful and kind to everyone who participated! Our hearts are full knowing Grandma gets to have experiences like this! A big thank you to the Director and all the staff!

They don’t serve the meals she asks for as there are things she can’t chew. She also can’t drink orange juice but they keep giving her it anyway. Most of the desserts are not there. They give her notice about events but dates or time. They don’t always provide transportation to events as she is in a wheelchair