BROOKDALE WESTAMPTON (NJ90138)

Fantastic care here! Nursing really made sure my dad was cared for. Also, love that there was always an activity going on that he wanted to attend. Highly recommend for your loved ones.

*** I’VE EDITED THIS POST AS I CAN’T RESPOND TO THE OWNER WHO CLAIMS I HAVE BEEN IN TOUCH WOTH CORPORATE .I WAS IN TOUCH WITH CORPORATE IN JUNE WHEN I CALLED THEM WITH CONCERNS OF HOW MANY TIMES MY MOM HAS FALLEN AND THE SMELL OF THE FACILITY. I HAVE NOT BEEN IN TOUCH WITH CORPORATE ABOUT THESE RECENT EVENTS AS MY MOM HAS ONLY BEEN GONE 10 DAYS. NOTICE I STILL DIDN’T RECEIVE ANY CONDOLENCES FROM THE OWNER OF THE FACILITY EVEN IN THEIR RESPONSE TO MY REVIEW *** This is not where you want to put your loved one. My mom was there over 3 years and she passed a week ago. I haven’t received one phone call sending condolences or a simple “ sorry for your loss.” We cleaned out her apartment the day she died and they locked the door right behind us ready to sell it to another family. Don’t fall for anything they say. Nurses are completely disengaged with the residents, it smells like urine every time I use to go there. The front desk is rude. I’ve called and text the manager of the facility twice about other issues and I still haven’t heard back from him. This was over 2 months ago. I wish I would have done more research before sending my mom there. Biggest mistake I’ve ever made and I will regret it for the rest of my life. As far as being reached out to by corporate, that was in June of 2025, no one has reached out about any of these current events at all. I am deeply hurt that all that money and time went down the drain for what? Absolutely nothing. Tomorrow I lay my mom to rest and I’m still waiting for “ sorry for your loss” phone call, text, email, card in the mail, something. I can’t believe “ the owner” said I was contacted about this issue before when it just happened 10 days ago. Again please do your research before you place your loved one anywhere because this is not where you want to place them.

I’m extremely disappointed and discusted by what happened to my mother at Brookdale Westampton. I witnessed staff members completely disengaged from their responsibilities—specifically, on their personal cell phones—while my elderly mother fell right in front of them. The staff member was unable to react quickly enough to prevent the fall, despite standing right in front of her, at her bedside. Her attention was clearly texting on her cell phone. This level of negligence is unacceptable in a facility entrusted with the care and safety of vulnerable seniors. Accidents can happen, but this was not just an accident—it was a direct result of staff inattention and a lack of professional oversight. I’m sharing this because families deserve to know what kind of care their loved ones are receiving. Brookdale needs to address this immediately: stricter enforcement of staff behavior, banning personal phone use while on duty, and retraining employees on the importance of active supervision and response.

Brookdale Westampton is a hidden gem conveniently located right off of 295. A full Memory Care neighborhood that is an intimate setting to help both residents and family's feel loved and at home in a nurturing environment. Reasonable priced w excellent care!

I am a relative that is always coming into the building for a family visit. I am outraged of How I see the elderly treated. The managers stay clueless or don’t care about the elderly. Some of the H.H.A even the med techs treat the elderly nasty. I have come in to a visit and hear them screaming only when being touched like they pinch them. When I looked to see why they’re screaming the elderly says help me please she hurt me. Of course some of them forget by the time the some of their family come for visits. I have gotten into a discussion with 1 of the help and she came out very disrespectful her name is Precious. She was yelling and cursing at me. I’m so outraged at how they’re so angry at the elderly they also let them fall on a constant. I believe purposely because they don’t care. They all stick together so no one can tell on them. Please have an undercover police or some type of investigation where not even managing knows there’s undercover please. We feel like managers don’t care because they allow it. We’re getting to a point where we will report the entire building to A.P.S for the concerns we have for our seniors vulnerability or to the department of health. Someone needs to please help our elderly families. Don’t listen to me send someone in to watch and catch them. When they think they’re not being watched they strike again.