CAREFREE ASSISTED LIVING CENTER

My mother lived at Carefree Assisted living for a year or so. She was under Hospice Care at the time. She was bedridden and unable to transfer to a wheelchair. The staff at Carefree gave her excellent care and were very supportive of her. She passed away this March 4, 2023 in her sleep. I cleaned out her room in two days and donated many things of my mom's to the facility. I asked for a rent refund and that is where my dissatisfaction comes into play. I live in Minnesota and wasn't able to be in Arizona to monitor the return of my refund. I was told by the manager that they needed to confer with the bookkeeper and that I would hear back from them. I asked for the bookkeepers name & phone number but they couldn't or wouldn't supply it. I waited a couple of days as I had not heard anything and I left a message for Monique Joy, Manager, to please call me regarding my refund. She never returned my calls but had instructed her assistant manager Tara, to tell me she had mailed the check. It never arrived. I called again & later was told it was overnighted. It still didn't arrive. I have had to make multiple phone calls that rendered conflicting information from the Manager about my refund. My check which had been signed by Monique Joy finally arrived April 18, 2023. It was very stressful to me and I had just lost my mother. Monique Joy, Manager, of Carefree A.L. handled this incident in a very unprofessional manner. Be aware this is how they treat out of state family members!

The best way to find a good assisted living facility for a loved one is experience, this I have acquired over the years with my Father and more recently my friend Carol. Ask many of the same questions directed to different people, make frequent visits at all times of day and listen to what other people say about the facility you are thinking about. I did all the above before moving my friend into Carefree Assisted Living in Cottonwood, AZ--they passed my very strict testing with flying colors. Carol has been with Carefree Assisted Living for two years this December and I cannot begin to "sing enough praises" or say enough wonderful things about the owners, Gary and Lisa and their fantastic and very caring Staff. I just returned from a 3+ week vacation overseas. Not once did I worry about my friend, I knew she was with the best of care. I did alert Management and a number of the Staff who I speak with often that I would be gone. I am also out of state spring and fall for two weeks at a time, I never worry, I know my Friend has the best of care. Thank you to Gary, Lisa and the AMAZING TEAM at Carefree Assisted Living for being the Best of the Best, I would sincerely be lost without you. God Bless--

Belated thanks to the management team at Carefree Assisted Living Center for showing us and our elderly Aunt Selma around your facility last month. And thank you for inviting us to join your residents for a wonderful well-prepared dinner. During our tour we couldn’t help but notice how clean everything was, including the residents’ rooms and bathrooms, as well as the kitchen and main dining area. The courtyard patio and garden areas surrounding Carefree were all clean and nicely trimmed. Truly a warm and inviting place to be! We spoke directly with some of the residents at dinner, and were pleased to know just how happy and satisfied they were residing in your facility. Another plus was the warmth and friendliness of the staff. Now we are just waiting to get our finances together, and then with your acceptance, bring Selma to your facility. Many thanks again to your manager for showing us around, and answering all of our questions. Best regards,

Carefree Assisted Living Center is the best facility of its kind in the Verde Valley. It is clean, well run and the residents there will tell you their meals are tasty and we'll prepared and the staff are kind and compassionate The owners plan fun days on holidays going in personally and cooking/barbequing and planning games etc. to occupy the residents. You can speak to any of the residents and staff and they'll tell you how much they enjoy living and working there. If I need to move into assisted living when I am much older, I want it to be Carefree!!

My great grandmother stayed here for 4 days. She liked the place a lot and we were happy with it too until my great grandmother fell out of her bed and ended up in the hospital. We paid over $3000 for her to be there and when she ended up in the hospital and was told she would be in a wheelchair chair the owner told us my great grandmother couldn't go back because he didn't have enough staff to take care of her. He wouldn't let the money we paid roll over for the next month and wouldn't refund any of the money. Now that she is out of the Haven, she is under hospice care and back in the carefree home ( not to my liking) and not to my family's doing. The owner has called my grandmother a handful of times letting her know that if I don't erase my review, he will get me for slandering. They have changed their story 3 times on how my great grandmother broke her left femur. In my belief they don't have enough help over night to care for the residents they have. I have not gone and seen my great grandmother since she went back due to not feeling comfortable that she is there.