CARMEL VILLAGE MEMORY CARE

Great staff.

My dad has been at Carmel Memory Care for almost 2yrs , I’m lucky to live very close and I visit everyday. I know how caring and respectful they are with the residents, and any concerns I may have are promptly addressed. I see that the staff and management really do treat the residents like family. The planned activities during the day are fun and staff make extra efforts to include all the residents and family. I have come to know many of the residents and staff and I truly enjoy their company. As a retired RN I come from a different perspective than some and I’ve never seen anything that would change my mind about choosing Carmel Memory Care for my dad.

I decided to put my mother in Carmel village memory care center when her dementia became advanced in February of 2023 and after I was advised it was one of the best in Clovis. At first I thought it was a good idea because they kept her clean but then they started drugging her to the point of she slept all the time, which I understand they need to keep her mellow but I thought they used to much and I explained that to them. The food they serve them started out okay but shortly after it was very bland, I would pay for my own meal and eat with mom who needed help getting to the cafeteria, she was very sleepy. One day in late September of 2023 when I wasn't there she fell out of her chair in the cafeteria where there are many caregivers and the fall broke her hip. I was notified by one of the caregivers that she was being transferred to Clovis community hospital for the injury and surgery, the surgery went well but the trauma caused her to go into shock and stopped eating and drinking, she died 10 days after the incident, I have never heard a word from Carmel village about the fall, and I understand how many people are lawsuit happy, but I'm not that type of person, a simple call to express their condolences would of been acceptable being that mom was injured when she should of been watched very closely, in the cafeteria and heavily drugged, so in my view they did my mom a disservice and would advise people to look elsewhere. Mom was there from beginning of February 2023 to September 20 of 2023.

Memory Care has done wonders for my mom. Great place great people!