Carrington Place at Wytheville-Birdmont Center

Great staff and Management team. Have nothing but good things to say about it, Very helpful and easy to work with. Thanks again for your service and everything you guys do for your patients.

"Un"Carrington place does not deserve any stars. It was the most horrible 2 weeks. I had a broken ankle and could not put any weight on it. So, unfortunately I was bed ridden. First problem is slow response time after I hit the a call button. Two plus hours to wait for assistance to use the bedside commode. It happened a few times. Twice I had to call their main line to get assistant. Also, waiting 1-2 hours for pain medication is ridiculous and unacceptable. I had my rescue Inhaler taken away from me. Their "pharmacist" told me albuterol was not a rescue Inhaler. When they were sending me to the hospital for surgery, they gave the hospital someone elses medical records. I was supposed to be an out patient for surgery, but I told the hospital that I didn't feel safe at Carrington Place and refused to go back. So please don't send yourself or your loved one to Carrington Place for any reason. They definitely need their license revoked.

I would NEVER send a family member to this facility, or be a staff member here!!!! I worked in this facility for a total of 3 1/2 days and quit. I have seen and received some of the most awful treatment from management, this is a facility that needs to be shut down or needs a new management (mainly a new DON, Kristy Bailey is a god awful one) I could say so many other awful things about this place, but will leave it at DON’T WORK OR SEND FAMILY HERE)

Management does not return calls as promised. No return calls from Nurse administer. Medical equipment not inspected or certifications not up to date. the pix of oxy generator that was bad and the staff had NO CLUE. I had to tell them. This is from my friend being admitted 11-11-23

If I didn't have to give a star to get this posted, I wouldn't. Unfortunately, I had to place my father in Carrington Wytheville nursing facility 8 months ago as there are no other nursing homes in Wythe Co VA. I would like to share our terrible experience with this facility. My father was alert and aware of all things in his life. He was miserable at the nursing home and was afraid to ask staff for help when he needed it. I was only able to visit Dad every other day as I have a full time job. I had to repeatedly ask nursing staff to provide personal care for him that they should have been doing on a routine basis as part of the care that he paid to receive. Only when I repeatedly got upset with the situation did they do as I requested and then it was rare that I was able to find a nursing assistant who actually cared. He would go days without being shaved and he always shaved himself daily until moving to the nursing home. I would find him with food on his shirt and two days later, he had the same dirty shirt on. I requested staff to help him brush his teeth (natural teeth), they NEVER did in the 6 months he resided there. I helped him brush his teeth because staff wouldn't. I asked staff regularly to have the podiatrist cut his toenails and that was also never done in the 6 months he was there. My point in this is, family members should not have to ask nursing home staff to do what they are paid to do for the patients in their care. And family members should not have to be the ones to provide personal care for their loved ones who are paying a lot of money to the facility to provide adequate care. There are lots of other situations that I could share but I just want to say that if there are any alternative places for your elderly family members to receive nursing care, please stay away from Carrington Place.