Cedarbrook Of Rochester

This is my second visit to Cedarbrook to see a friend with dementia. I am impressed with everything about it. The staff is very friendly, and attentive to the residents. My friend is content & happy and says she feels "safe". The facility is clean, well decorated, and even smells wonderful. I have been to many senior residences. This certainly appears to be one of the best.

My observations and interactions at Cedarbrook for the past three years - it started off good but care is going downhill rapidly! The facility itself, the meals and the activities are wonderful; however, the care to residents is not worth the money and getting worse. Sadly, my grandfather's care, for over $6,000 a month in "assisted living", is barely acceptable. The staff are to assist with showers, administer medicines, remind and assist for appointments within the facility. Most every time I visit him on 3rd floor, the staff occupy a large table (for the residents) playing on their phones, eating meals, and "visiting" with each other. My grandfather and a few others I know have not been bathed in over 2-3 weeks and wearing same clothes weeks on end! Relatives of residents have had to hire outside "helpers" for their family members to have their basic hygiene needs met. I found his medicine on the bathroom counter in a little plastic cup - vital meds - part of the reason he is here to have meds personally administered - not placed on a countertop! When housekeeping leaves for the day, feces on the carpet, furniture and shower is left until the next day - the nurses aides refuse to clean. Calling the nurses desk is frustrating, staff are clearly annoyed to be bothered by my phone calls and always end the calls without so much as a "goodbye". As God is my witness, three separate staff members recently admitted they were "getting rid" of the lazy inept staff and had already fired a few. Staffing needs a huge reset, management needs to take immediate responsibility and remedy this unhealthy and negative situation. I will be monitoring and if no improvement is noted, I will contact LARA to investigate this facility and their licensing.

Both of my parents live at Cedarbrook of Rochester (1 in memory care and 1 in independent living). From the top down, the staff is exceptional and the love and attention for my parents is palpable, genuine, more than we could have hoped for and far exceeded our expectations. COVID has been devastating and has made it challenging. Leadership has been so patient with our frustration and questions as the entire industry of senior care works to interpret mandates, keep seniors safe and yet acknowledge the impact of isolation. Cedarbrook of Rochester has done an incredible job keeping their residents safe and COVID free while still allowing extremely safe and invaluable outdoor visits. Through all of these challenging times, we are at such peace because our parents are safe, happy, extremely well cared for and loved. I would highly recommend this facility, and have on many occasions.

As hard as it was making a decision to place our loved one in a senior living center, Cedarbrook of Rochester made that choice so much easier. This facility and staff are so welcoming and friendly. This new chapter that our family thought was going to be so difficult was actually a blessing once we contacted Cedarbrook. They truly are an organized team, better yet family. They made this transition so smooth. Sometimes when I visit it's even hard to leave because it's such a peaceful place. Thank You all at Cedarbrook for showing how senior living is really done with style and grace.❤

My mom arrived at Cedarbrook of Rochester from North Carolina this week. The reception has been so welcoming and fabulous. The flowers waiting for her as she opened the door were beautiful and a special touch. The view, living room, bathroom and kitchen in the apartment are top notch. We love her new living space and so does she! Michelle and Jacob’s kindness and attention to detail has made her transition so seamless. Julie, Julie, Rose Marie, Alice and David have been so helpful, kind and welcoming. The food is delicious! The facility at Cedarbrook is beautiful. Everyone is upbeat, friendly, and positive. Her decision to move to Cedarbrook has been the right one for her.