CEDARFIELD Pinnacle Living

Beautiful facility and great dining room. Activities Director and social workers are good. However our family has a laundry list of reasons we loathe Pinnacle living and the on site management. We regret moving our parents to Cedarfield.

Cedarfield is a beautiful facility, but it is horribly managed. My mother entered the assisted living/memory care neighborhood, Morning Glory, with the promise she could remain there and transition to nursing/healthcare when the time came. She was given 30 days to leave in May of this year. The reason given was a failed cognitive assessment, that she had scored poorly on at rehab facility 2 years ago. The manager of the neighborhood also said she wasn’t participating in enough activities, but the report we were given on her exit stated she participated in 89-95% of the activities since she arrived. She fell outside on Christmas Eve last year, in sub freezing temperatures, after getting through doors that should have been secured. I was contacted by a staff member to let me know she had fallen, but the fact she was outside was not disclosed. This was the first and only time I was contacted. I live 90 minutes away, and my sister who resides 5 minutes from Cedarfield was not contacted. She is the primary contact and was at home at the time. My mother had another fall a few months later in the same outdoor courtyard which was again not locked as it should have been. Cedarfield is a lovely community when you are independent and can take care of yourself, but it’s not a place I would recommend you send your loved one if they need assistance with everyday tasks. I sleep better now that she is in a wonderful facility across town with adequate staffing and caregivers who are caring and compassionate.

I just celebrated my one-year anniversary of living at Cedarfield, and I can say it is absolutely a terrific place to live. The residents and the team members have all been warm and welcoming, and I have become involved in the wonderful life of Cedarfield. I have also had friends who have had to be in Health Care for a few weeks, and they were treated with competence, dignity and respect. The staff has worked hard to keep Covid at bay and has succeeded. It is good to live in a delightful and safe environment. The excellent food helps keep us happy, and the many miles of walking trails and exercise classes help us stay in shape. The many activities, lectures and trips help keep our minds engaged. Come move in and join us!

I have lived at Cedarfield for three years... probably one of the best decisions I ever made.. As a single woman after 53 years of marriage, I’m enjoying a life very similar to life on a cruise ship but without sea sickness or cramped living quarters! Activities and services of every kind are provided and the meals are really 4-star! My children know that I am safe and really enjoying life.... they tell me that I have given them the best gift ever!

My parents have been at Cedarfield for over 10 years. Since leaving the United Methodist Homes Group the care, service, food and responsiveness by management has plummeted at Cedarfield. This has been most notable during the recent Covid-19 crisis. Cedarfield is charging residents 20% for the delivery of groceries while not offering any rebate services not received like housekeeping. My parents are no longer getting the quality of services and care they contracted for when they first came under the United Methodist Homes umbrella. Please consider newer posts before considering Cedarfield or you may be stuck like them. It is very hard to watch them not get what they were promised for their hard earned dollars. I know for a fact Lakewood Manor is providing their independent living community 3 meals a day while they cannot leave campus because of Covid-19. Cedarfield is only providing 1 meal per day, charging the outrageous 20% for shopping and allowing residents to leave campus and return with no quarantine measures in place upon their return. I certainly hope the home company will take a look at changing the management as the staff is now also a revolving door so they must be ill-treating staff as well. Several of the favorite staff members of the residents have left or been fired. All-in-all it makes the atmosphere at Cedarfield these days quite unhappy for one and all and as anyone in business knows "the fish rots from the head down."