Chantilly Heights

Okay so it’s only been three days since move in day for my grandparent with dementia. This place is AMAZING! The staff is attentive. They’ve got my grandmother participating in activities. She’s getting three full meals a day. Her studio apartment is adorable. The overall look of the building; living room, garden, porch, reading nook so nice and calming. Wonderful design and decor. The smell, yeah I said it, the smell in the building is like WHOA! It smells like flowers/clean linen/hotel clean 🤩 and that’s everywhere!! Literally the whole building and the apartments. Even the restroom for guests/family is lovely, clean, fresh scent. There’s not a gnat or bug anywhere. Not a crumb or stain anywhere!!! Again, the staff members/management are amazing, kind, attentive and UNDERSTAND memory care!!! They truly do care. This is NOT a ploy/fake system here to get people in and then leave them to sit and rot like do many other facilities. Chantilly Heights is LEGIT/OUTSTANDING!!! Residents aren’t a number. They’re not treated like less than human. They’re NOT left alone!!! This is NOT a regular memory care environment. This is a place for those with dementia/Alzheimer’s to LIVE. People aren’t stuck in their rooms to their own devices/they’re not sitting around left to their own devices. I’m beyond relieved to have my grandmother here. It’s a relief to know she’s finally in a SAFE and well cared for environment that will keep her mind and body as ACTIVE. Oh and my grandmother really LIKES this place. BONUS!!! 👏🏽 🤩 Thank you Chantilly Heights!!!

We couldn’t be happier with the care and atmosphere at this senior memory care community. The staff is incredibly friendly, compassionate, and knowledgeable about dementia care, which has been so important for our family. The rooms are spotless and well maintained, and they truly create a warm, welcoming environment. I especially appreciate that they (Michelle and her staff) offer helpful webinars for families and caregivers, which provide insights into how to best support our loved ones. Each week, residents enjoy entertainment and live music—my mom loves it! Even when she chimes in during performances with her own “hip hop riffs,” the staff doesn’t just tolerate it, they compliment her and invite her to be part of the fun. The nurse in charge(Hannah) and her staff are also very knowledgeable and on top of her care and knows how to order the right DME to make my mom have comfort. Most importantly, they treat every resident with genuine respect and dignity. That’s exactly what we were looking for, and we’re so grateful we found it here.

We moved my mother into their Discovery unit earlier this year and it what a blessing that has been. The staff takes such good care of the residents and she adjusted to her new home very well. I love the daily communication of all the activities she has attended. They organize numerous events throughout the year for family as well. I could not be happier or more thankful that she is at Chantilly Heights.

A Truly Supportive Memory Care Community My mom has lived at Chantilly Heights Memory Care since December 2022, and our experience has been overwhelmingly positive. Fun fact: she earned the rare distinction of being the first (and to my knowledge, still only) resident to move herself in - meaning she was physically fit enough to do it with me and a U-Haul we rented together! I spent six months researching facilities before choosing Chantilly Heights, specifically looking for a community dedicated solely to memory care (rather than combined assisted living/memory care facilities). After firsthand, residency experiences with two other facilities and reviewing many more, I became convinced that a specialized memory care environment would be best for my mom. Chantilly Heights (then known as Arbor Terrace Fairfax) has consistently proven that belief correct. When I first toured, Cre Jackson, the Facilities Director, was the first person to take me around. Cre set a welcoming tone from the start and has remained a trusted advisor ever since. Rachel Moore later guided us through onboarding and did a stellar job walking us through every step. While Rachel has since moved on, my experience has been that from the front desk to the kitchen team to management and care staff, the people at Chantilly Heights genuinely care. It's clear for many that elder care isn't just a job - it's a calling - and the emotional intelligence they show daily is remarkable. That said, no place is perfect. There have been periodic staffing changes (common in this industry), and about six months after my mom moved in, Arbor Terrace divested, with Hamister Group taking over and rebranding the community as Chantilly Heights. That transition brought challenges, but through it all, the team - particularly Executive Director Brian Zurakowski - remained committed and supportive. This is hard work, and not everyone is cut out for it - but the staff here perform beautifully at a very difficult and important job. As the only child of two parents facing late-stage degenerative disease, I can say this journey has been made far more manageable thanks to the team at Chantilly Heights. I believe strongly that contractual relationships should be rooted in fairness and satisfaction, and Brian's team has more than upheld their end over the last three years I've been involved with them. During my mom's time there, she transitioned from the higher-functioning to the lower-functioning neighborhood, giving me a full view of the community's care across different needs and stages. Based on this experience, I've confidently recommended Chantilly Heights to several friends - and two have since moved their own parents in. In closing: If you're considering Chantilly Heights, don't base your decision solely on Yelp reviews (including mine!). Visit. Talk to the staff. Ask for family referrals - I know many caregivers like myself would be happy to share our experiences.

I do not have a loved one at the facility nor have I participated in any activities with residence however today I got to attend a wonderful winter holiday celebration hosted by the facility. I enjoyed in the festivities from the chariot horse rides, and wonderful drinks provided by the beverage truck to the fantastic light displays and arts and crafts with entertainment of Elvis. It was so wonderful seeing smiles and the residence here having such a merry time, and I’m glad the presence of our KickHouse Chantilly family was able to contribute to the warmth of the festivities with the Chantilly Heights Memory Care Community!