Charter Senior Living of Fox Hollow

Having a loved one in an assisted living facility is never an easy thing, but I am very pleased with the care my family member is receiving at Fox Hollow. The facility is very clean and inviting and residents can participate in a number of engaging activities and programs. The dining room offers a good variety of nutritious meals and the weekly laundry service is great. I am particularly impressed with the staff. They are very friendly and really seem to care about the residents and meeting their needs. The Executive Director and all the administrative staff are outstanding too. They don't stay hidden away in their offices, but instead are often seen out greeting residents/visitors and filling in where needed even doing some of the hands-on, and sometimes unpleasant, tasks.

My 90-year-old mother lived at Fox Hollow for only one month due to rapidly declining health. I was present at least 8 hours every day and towards the end much more than that. Having seen so many of the staff working not just with my Mom but with other residents (public spaces only), I feel confident in saying that the team at Fox Hollow are fantastic. The compassion and care they have shown from start to end have far exceeded expectations. I can compare this to the time my Mom spent in a rehab facility immediately before coming to FH and it was night and day. The FH staff were so warm, welcoming and attentive to my Mom’s needs. It was clear from the start that FH had oversight over my Mom and her best care and interest in mind. Staff were transparent with communicating challenges that my Mom faced and I felt we could work as a team to improve things for my Mom. By contrast, the staff at the previous rehab facility delivered their jobs, but no one seemed to have the energy or interest in the wider picture or in keeping me informed about the care my Mom was receiving. I also frequently tried the food at Fox Hollow. While it may not always looked pretty on the plate, I can say from experience that the vast majority of meals were delicious and the variety seemed endless. Most of the entrees I only had the opportunity to taste once. (If only my culinary repertoire were so extensive with my family!). I would have zero reservations about recommending Fox Hollow to anyone. The senior managers and staff are Carers with a capital ‘C’ - with emphasis on Care, Compassion, and Kindness. I will always be grateful for their support and will remember the names and faces of those who made such a great difference in the final weeks of my Mom’s life.

My husband is a resident of Fox Hollow in the memory care unit. I am very pleased with the professionalism of all the staff and the high level of care that he receives. The Fox Hollow team make sure that there are plenty of activities to engage the residents. And from what I saw on my visits to the community (with appropriate precautions against COVID) it is obvious that all of the care team really do care about the residents. It was a very hard decision to move my husband into Fox Hollow, but I feel very comfortable that this is the best and safest place for him to be right now. He tells me that the food is good, and he seems much happier than he was before the move.

My Father has been living at Fox Hollow for over three years. The entire staff has taken good care of him. He has said to me "it was a great decision to come to Fox Hollow". I know my Dad is safe and happy living at Fox Hollow. I highly recommend anyone having their family member live here. the director and her staff keep you well informed and help you anytime you need them.

My family made a great decision in moving Mom to Fox Hollow. She is very happy there, is safe and well taken care of. The staff is very welcoming, attentive and helpful and you can tell that they truly love having Mom there. There are many activities in which she can participate. The staff makes sure she is aware of these activities and comes to invite her to participate when they take place. As with any major move, some concerns arise ......who is responsible for this, when does this get done, this is what her care plan calls for......when these concerns were addressed with the director and/or staff members, everything was handled and taken care of in a very professional manner. They are always open to family members and friends to come visit and want to know of any concerns. I would highly recommend Fox Hollow for those that are in need of an assisted living facility.