Churchill Retirement Assisted Living

Mindy Maddy was an absolute pleasure to work with. She answered all of my questions and had great suggestions.

The communication between the med techs and caregivers needs addressing, I witnessed the caregivers being talked to very rude. And I also have been treated like I was bothering them, I got more respect from the caregivers. I really think the residents of this facility deserve better. I'm glad my mom isn't going thru all of the nonsense going on there. It's seems like the med techs don't respect anyone on the swing shift. They need better train, also caregivers keep your heads up.

My parents have been living here for just over a year. They are clean and well fed. The staff is great about communicating with me if there’s a fall or a question. It feels like a little community down in memory care. The residents seem calm and relaxed. There were some changes to administration earlier in the year. My opinion is that this has been a good thing.

My grandfather died here. His death would have been prevented if the staff could’ve done some of the simple things he needed like opening a drink. I’m sure the fax machine is likely still broken, since they somehow couldn’t get ahold of his doctor at the time. They lie about checking on patients, they lied about checking his pacemaker, which failed due to a low battery. He was the kindest man, and he deserved better.

Death mentioned..... It took me a year to be able to even write this. My beloved father was fairly well when he moved in to churchill estates memory care and dead within 3 months after moving in. He would not wake up for a few days and doc sent a fax for them to call an ambulance....their main way of communication with doctors is a dinosaur fax!!!!! (They would not call an ambulance for someone who was unable to wake on their own! The doc had to tell them to!) ?? Their fax machine was broken for days if you can believe it!!! They never got the fax and my father just got sicker and weaker. The next day they finally called an ambulance after i called crying and panicking. A month prior, i spoke with the nurse in person, at churchill about sending a pacemaker check over the machine i gave her, to the cardiologists office. We went over the machine; she knew how to work it. She said she would send a pacemaker check to the docs office and i saw she had written it down on a sticky note. Guess what? She didn't ever do it. The cardiologist's office never got anything. I trusted her. BIG MISTAKE. My dad's pacemaker failed from low battery SHORTLY after. We had no idea the battery was dead. Nobody did!!!! He died of cadiac arrest in the hospital. He was very very happy at Merrill Gardens and I would highly suggest them for memory care. My dad was my bff and we all miss him more than words can say. Granted he had other health issues but it should have been his/our choice to replace pacemaker or let him pass....not a nurse who apparently does not care much about patients...likely the nurse is overworked and management is bordering on sociopathic at this place. Food was scary too. Merrill gardens had excellent food and nice caregivers.