College Manor, Inc

I’m extremely disappointed. After the snowstorm on Saturday evening, the parking lot and sidewalks weren’t shoveled on Sunday, making it dangerous to get to the entrance. I tried calling the maintenance number on Sunday to report the issue, but no one picked up or returned my call. This facility used to be safe in previous years, but it seems like they’ve completely neglected basic upkeep now. It's especially concerning for the vulnerable residents. I hope they take safety seriously again.

My mom with dementia was here for a brief time. The top floor (which they say is for people that need more care) is a nightmare. The residents that have serious struggles (cognitive and physical ) are allowed to wander at night, residents are walking around half dressed. The caretakers did not know empathy in any firm of the word. Stay away!

Odd that I can't respond to College Manor's comment. I will be more than happy to privately provide you with my contact information. It was a horrible experience for my mother, me and my family. You really need to step it up. My mother was in this facility for a little over 2 years. Initially she was in hospice care and then was discharged. She was in a very small room which was good because she was not supposed to walk. However, she was stubborn and insisted on trying to do that. Because my mother was difficult she never had a shower, although there was one right in her room. If it was not for the hospice care, she would have not received any help from College Manor. It was supposed to be assisted living, and after she was discharged from hospice the first time, there was no help from the staff. My mother was weak, but stubborn. She had asked on more than one occasion for someone to pick up something that fell on the other side of the bed and the aide's response was "I seen you walking around in your room. You can pick it up yourself." On more than one occasion, she had been lying in wet sheets for hours. She couldn't jump out of bed to go to the bathroom. She was pretty much using a wheelchair and need3d help getting in and out of bed. So her incontinence pads became saturated (and so did the sheets) and she would ring the bell, and no one would come. I would arrive the next morning, only to hear this and have to go to try to find somebody to change her sheets. On one of those occasions, one of the staff members argued with me and gave me an extremely hard time. I am my mother's caregiver, and I am paying you to take care of her. If you are not doing that, then you are going to hear crap from me. There was never a supervisor around, or anyone to complain to. I would literally walk up and down four flights of stairs, looking for someone, and more often than not, no one was to be found. There were several times when I had to call there late at night to try to get someone to help her. The supervisor's never answered their phones. The staff was sitting downstairs on their phones not paying attention to the patients. There were also some wonderful people working there, that were helpful. I am very grateful for those folks. However, if you are only paying someone $15 an hour to work there, and they have no compassion or interest in patient care, then they should go flip burgers at McDonald's. Towards the end, when Mom was bedridden, the staff really did step up. She finally got the assisted living she had been paying for for the previous two years. They were extremely responsive, and did take great care of her, in the last 3 months of her life. I don't know if it had anything to do with Bunny leaving, Jessica leaving, or what the story is. The director of nursing should not also be responsible for the other staffing, HR issues, etc. There should be a separate person designated for that role. Jessica was wonderful, but it was extremely overwhelming and too much for one person to handle all of the patient care, and make sure the staff was on board doing what they were supposed to do, and all of the other administrative details that a director of nursing should not have to deal with. We initially were going to go with Morningside, and I still wonder if we shouldn't have. My friend's father is in there now and she has only good things to say about them. I also have another friend, who took her mother out of Oakcrest and put her in Morningside. She is also happy. Their staff is attentive and caring. They actually provide assisted living. Considering how much we paid for my mother's care at College Manor, I would have expected much more than we got. I'm sure I will get some negative response from College Manor, but this was our experience, and I have extended family members who would also agree with me, as they also witnessed some of these occasions.

I had a family member stay there for only a very short time because we are really disappointed with the care. When we went for a tour, the place was very nice and had homey feely. Prior to moving in we were told several things that would be done to keep our family member happy and healthy. Because our dad had a very difficult time walking, we were told they would help he get out of bed, into a wheelchair or recliner. But the only time they would do this was when we insisted. They did not seem interested in helping him stay mobile, they just wanted him to lay in bed all day. They also mentioned they would take him into a shower twice per week. Dad never given the opportunity to do this. We were told there would be a nurse there who would help with medical care. We saw her on the first day he was there. She did not impress me at all. She fumbled around with her equipment, she seemed like she did not know what she was supposed to do. So many other things really disappointed about the lack of basic medical care. We were told a doctor would be they, yet we did not see one. The food was awful. The only thing to drink for lunch and dinner was iced tea. We could not even order anything else like ginger ale, 7-up. There were so many other things we thought they were lacking for good basic care that we took our dad out of there in less than 2 weeks. I could write a lot more about the shabby they treated my dad, but it take too long. If you are looking for an assisting care facility where you get good, compassionate, competent, this is not the place to take someone you love.

My father has been at College Manor for a year. He was anxious and resistant in the beginning. However, the staff were patient and he has grown to love his new "home". He really appreciates the daily activities. College Manor has a warm, friendly and welcoming atmosphere. I highly recommend.