Copper Trace Health & Living Community

We visited Copper Trace in December for the Grinchmas party held for residents. It is a beautiful facility with very nice employees. The residents were really enjoying the party. The food was fantastic, and this facility was so inviting and ultra clean. Top notch!

I would avoid this place. It was just one of the few that insurance would accept so we had no choice. They do not have the manpower to help assist to feed a dementia patient. Every time I would check in on my father, he was not eating his food and there was no one there helping him. His death certificate collaborates this that he died of malnutrition.

I have felt generally well cared for at Copper Trace. My day nurse, Jami, has been wonderful. Her cheerful attitude makes the day much better. She seems to be very knowledgeable and competent. Another nurse, Chad Streeter, serves with common sense and a caring attitude. He got the ball rolling to get my insulin reduced to avoid low sugars during the night. THANK YOU! Another employee that I appreciated is Alayna. Her very cheerful, energetic personality really made the days so much better. She even takes the time to write uplifting messages on the ice water cups! If the dining service makes a mistake, she does her best to make it right. I enjoy every time she comes into my room. The therapy department is one the things that makes this place great. I looked forward to going to therapy each day. Unfortunately, the dining service prevents me from giving a perfect score. Most food is cold when delivered and needs to be heated in the microwave. For one week I never received menus, even after a nurse, one therapist, and 2or3 servers requested menus for me. During my first two weeks it was a guessing game as to what would show up on my tray. Most of the food actually tasted good, but it would have been nice to get what I actually wanted. Wouldn’t hesitate to come back because of the people. I will just make sure I have “plan B” food in the refrigerator.

My mother went here for rehab. this is what they gave her for dinner never asked her what she wanted and in her own words "A corn, pepper cream soup, not too bad; icy green beans, dry bread, no mayonnaise, 2 slices of baloney, a slice of Velveeta and an apple sliced. I feel like I'm in a prison camp. The thin meat was turning color less and cheese was thin and slimy. I'm going to ask for no more food while I'm here. It's unedible."

1. Mu mother went into Copper Trace rehab after surgery on a broken hip. Before surgery she could walk and the surgeon said with proper rehab, she should be able to walk again. My mother has dementia, is blind and deaf (if not properly charged) in. Every other day when I visited my mom, her hearing aids weren’t charged so my mom laid in bed blind and unable to see. The rehab department attempted to work with my mom at times without charged hearing aids. Can you imagine being blind, deaf, with dementia and in a new facility with someone trying to touch you without understanding who they are or what they are doing? In those cases she would get extreme anxiety - so rehab came to the conclusion and reported to Medicare that she was unable to be rehabilitated. They sent this recommendation to Medicare without discussing it with me. The rehab director simply sent me an email and said my Mom was coming off rehab and that she needed to be moved into a paid room. I strongly disagreed with the rehab director and appealed to Medicare twice but was denied because of the strong letter Copper Trace wrote to Medicare telling them that my mom was not able to improve and was unworkable - Which is directly in contrast to the Surgen saying that with good rehab, she should be able to walk again. So my mom laid in her bed confused, blind with dementia and unable to hear due to uncharged hearing aids, unable to get up and go to the bathroom by herself or without the help of two people for the rest of her life, which was only five more months . My mom was not incontinent, but because it was too much work and according to rehab too “dangerous” since my mom could not see and was unable to walk and afraid - rehab instructed the nurses and aids to require my mom to go to the bathroom in her brief. I could forgive a lot, but making my mom go to the bathroom in a brief because they did not want to use two people to take her to the toilet is unforgivable. I wrote a letter to the director, expressing my concerns and she sided with rehab. So I took her to the doctor a few months after her surgery and asked the doctor to prescribe rehab, and so Copper Trace made a feeble attempt to restart rehab. They didn’t understand that my mom would get extreme anxiety if her heating aids were not charge because of her blindness and dementia. The level of care of the aids was excellent but two months after my mom was in the facility, the the lead nurse of the section stepped down and for the next four months, her area was without a head nurse. - prior to that the head nurse made sure everything that needed to happen would happen. She would even attempt to take my mom to the bathroom by herself and check to make sure her hearing aids were charged . And got her a shower chair. The attention to detail and the needs of individual residents completely disappeared without a head nurse. The head nurse was wonderful and they never did replace her. At 10,500 a month I would expect a discount or a temp head nurse but instead four months after her death, they’re still sending me threatening a $62 bill every month for a special mattress that used in her last two weeks of life. To pour salt and the wound, my mom had her own wheelchair that she paid for, and when I went to clear out her room, the facility had taken it thinking that it was theirs. They didn’t even wait one day to take the stuff out of the room that they thought was theirs and they have so many spare wheelchairs it got mixed up in the crowd, and I never got her wheel chair back - however, the threatening $62 bill keeps coming every month. Oh, one other thing because my mom couldn’t see she needed to be fed and many times they didn’t have time or resources to do that, so my mom lived on protein shakes the entire time that she was there. The facility could be so good if they were adequately staffed with a head nurse and used an outside rehab company that was interested in actually doing rehab versus getting them off rehab after a few weeks so that they could move the patient to pay rooms.