CROWN POINTE OF SEBRING

The Staff is very caring and attentive to resident care. Meals are well prepared and the dining area is very pleasant. My sister have been there for over one and a half years and is very happy. The provide recreation for the residents on a regular basis and parties on special days. I had placed her in several other care facilities in the area and this has been the best of care and she is extremely happy. I can not give enough credit to the staff's care. Thank yu

My wife Winnie and I are blessed and thankful for the staff at Family Extended Care Sebring. We have a family member living (for 3years) there and without FEC we would not be able to provide Stella the care she needs. Our primary points of contact are Melissa, Ashley, and the med staff. Every one of them, is outstanding and compassionate in their caregiver skills, especially with our difficult family member. The facility is always clean, serves great food and has many great activities and entertainment. The med staff, cleaning and maintenance staff do a great job keeping the facility running and looking good. They keep us and thus Stella’s Health and Mental Health Providers informed so we can make sure Stella’s needs are fully met. They keep us informed of all details of our family member’s actions day or night. This past year our family member’s mental health degraded and was moved into the enhanced care section of the facility. This has been a real eye opener for us. The staff do everything they can to accommodate residents difficulties and infirmaries, helping them day and night with every day tasks that they are no longer able to do for thenselves. All with care. Unfortunately, there are some residents that I have never seen family visit and others who get an infrequent family visit have family members who do nothing but complain while they are there. The staff at Family Extended Care have an almost impossible task to take care of others family members in their decline in the last stage of life. Yet they always do above and beyond in their care for others. Thank you again for your great staff and the services your organization provides.

One Star – Severe Neglect and Lack of Accountability My uncle entered this assisted living facility three years ago with early dementia. At that time, he was a happy, easy-going man. What followed over the next three years was a steady and heartbreaking decline that we firmly believe was caused by neglect, poor management, and a complete lack of compassion. Employee turnover was constant, including higher-level administrative staff. The facility was consistently filthy. On one visit, I became physically ill after seeing how dirty my uncle’s bedding was. His room and bathroom were also visibly unclean and poorly maintained. On one occasion, a staff member referred to my uncle as “nasty” in front of my sister. When confronted, other employees attempted to excuse the comment by saying the worker “didn’t know English,” rather than addressing the disrespect shown to a vulnerable resident. There were repeated failures in communication and medical care. When my mother called to speak with my uncle one day, we were told he couldn’t come to the phone because he had fallen and was in bed. No one had called an ambulance. Only after my mother insisted did they do so. At the hospital, doctors confirmed his femur was broken and stated that the injury did not align with a simple fall. My uncle later developed skin cancer. The facility repeatedly mishandled his transportation to treatments, causing him to miss appointments until the cancer eventually became untreatable. They also lost his expensive dentures, leaving him unable to eat properly—one of the last simple pleasures he had left. Calls to nursing staff routinely went unanswered. We were often left in the dark about his condition. Most disturbingly, we recently learned that he had another fall and was sent to the hospital for stitches, and no family member was notified—despite both my mother and I calling the facility that same day. That night, at approximately 2:30 a.m., he was found unresponsive. Staff claimed they perform checks every two hours, yet no one can explain how or why he was “checked” at that hour while supposedly asleep, only to be found unresponsive. He was hospitalized and never regained consciousness. When I called the facility to inform them of his passing, the employee I spoke with offered no condolences, no acknowledgment—nothing. At no point did we feel that anyone truly cared about my uncle. Even a former employee told us directly that many staff members “don’t care and shouldn’t be working there.” My elderly father was responsible for overseeing my uncle’s care and trusted this facility to do their job. That trust was deeply misplaced. I would never recommend this facility to anyone who loves their family member and expects basic dignity, cleanliness, communication, and humane care. RIP Uncle Keith, I’m so sorry, you deserved so much more.

I could not recommend this place enough. Although my Mom was only a resident for 4 weeks in the Memory Care unit, she was treated as if they knew her forever. While my Mom's health took an unfortunate and unexpected turn, my family and I were beyond grateful she was able to pass in a place full of love, support and prayers. Our only regret was she didn't have longer there. A special thank you to their head of Nursing, Melissa. That woman has a heart of gold. If you're looking for a place filled with kind, compassionate care - with good food, look no further.

I cannot say enough good things about Family Extended Care. The care, dedication and compassion shown to my mother during her stay, and especially during her final days is more than our family could have hoped for. The facility is bright and engaging. The Director & Head nurse were always present and accessible, addressing and resolving any concerns we had. The facility clearly takes pride in the name Family Extended Care, my mother was cared for like a cherished family member, with the utmost dignity and respect.