Crystal Care Manor

We used Visiting Angels for the care of our mom to help her stay in her home as she wished. She was staffed 12 hours per day, 7 days per week. We were lucky that she usually had the same caregivers on a regular basis so she felt at ease that they knew her routine. They were each kind and conscientious. The office staff was quickly responsive to any concerns or scheduling glitches or changes. We would highly recommend this agency.

Visiting Angles has been great. Mom spends 3 days a week with Michelle while I work. Mom has dementia and loves talking to and listening to Michelle. Mom doesn't need someone hovering over her and doing things for her. She needs a friend to have coffee with, shop for Christmas gifts, and her stories about family. Michelle comes each day with stories about her weekend and family. This is the perfect companion for mom. Visiting Angels allow me to concentrate on working from home knowing mom is not watching TV all day and instead enjoying herself.

First, I want to say this organization has been amazing with my family. They have helped and came through for us when we needed it most. However, I need to mention one thing. My dad was doing very well and recovering from a long list of set backs. He was becoming his semi normal self again, with the great help of his caregiver. However, his caregiver came into the house sick with a respiratory illness - without a mask on. My dad has regressed greatly. He got sick and now his cough has made his back problems worse and will need an MRI. Also, he’s been resting in bed and not moving because he doesn’t feel good which has now made him tighten up and hard to get out of bed again. He was walking a lot and doing his PT in the house. He never leaves the house so we know that this is where he got it. I know that there has been much drama and opinions regarding masks. However, as a healthcare professional, going into an 88 year old’s home who has COPD, sick, without a mask is definitely negligence. When you are working with the vulnerable, especially knowing you are sick, you wear the mask. The “rights” of your client outweigh your “rights”. I implore Visiting Angels to review a mask policy with the caregivers. Winter is coming with all of the nasty germs that may very well kill someone in my dad’s situation. Let’s all take a minute in this truly divisive and angry world to think about caring and kindness of those we serve… no matter where that is. Thank you .

As a registered nurse who has worked with elderly, dementia and hospice patients, I was extremely disappointed in this location of visiting angels. You need to understand that Visiting Angels is a franchise. So while the name may hold clout, this particular franchise is poorly run and I would not recommend them to anyone. My first interaction was with Karen Glynn who's family owns this franchise. She was lovely in person and sweet with my mom. My mom has dementia and we needed 12hrs a week care and companionship. Unfortunately, it went down hill from there. The first caregiver used a cane and struggled to get around. My mom has a small dog and walks all over the place, this was evident on her evaluation. This first caregiver basically sat in a chair watched TV and bossed mom around and couldn't walk with her and the dog. The second caregiver worked with mom for several months but early on she started to text me on my personal phone and it became a constant thing. I wasn't aware they aren't to contact you personally, which would have been helpful to know, apparently I was supposed to let them know she contacted me. She contacted my mom personally as well to see if she could bring her son over during her shift. There were lots of call offs, lots of last minute, day of changes to moms caregiver staffing. Mom has had at least a dozen different faces in her year with visiting angels. I got constant calls while at work to these changes. Mom would call and say certain caregivers were on their phones the whole time. One woukd write in her daily notes how poor the parking was and how they were clocking in late. My mother lives at Oakcrest. Another was a no show after working with Mom a few weeks and just quit. I talked with Karen after several caregivers and problems about my displeasure with the care and services. Things were not getting done that were on our task list. Mind you my mom didn't need a lot, I can't imagine if she did. My last conversation with Karen, she recommended I get cameras to keep an eye on the caregivers, really? She also assured me she would make it her mission to do better and right by my mom. That did not happen and I emailed canceling services, guess what I got back....... nothing at all. Not even an acknowledgement that the services weren't working and causing more distress then help. They will say they always had a warm body to fill the shift, if that is what you are looking for then you might be ok. But if you're looking for good care, this is not the place. To give you an idea of what my mom needed, someone to provide companionship, some light cleaning alongside her, reminders because of dementia, someone to go for a walk with her and her dog and make sure she got down to the dining hall. And the trash and recycle needed put right outside her door. Not a whole lot. So very disappointed and discouraged.

Visiting Angels were a godsend for my family and I! Anne who was with my dad a lot during the week was the best! I miss our weekly conversations with her! Everyone was amazing! I’m so grateful to have them there in his last months! Thank you!