EAGLE LAKE VILLAGE

Unfortunately I had to give them a star to post. AVOID AVOID AVOID. My mom is a resident and I pay for services my mom does not get. She is supposed to get showers and help with daily hygiene and the nursing staff has never noticed her toes creating a major infection resulting in amputation of the toes. I was never notified of this. It was ignored. The only reason I knew about her ties is when she went to the hospital for an upper GI bleed. Her toes were black and the flesh was falling off but here’s the kicker. No one knew about it. I would not recommend this place. AVOID AT ALL COST.

We took over care of our mother after she’d been at Eagle Lake for a year. While communication can sometimes be hard living in a different state, EL is always responsive. She loves being there. It’s always clean, food is good and staff is friendly. Her room is actually large and she has a good level of privacy.

My mom lived at this facility for over 10 years. When she was having problems with water retention she was left with the water dripping off her legs. I happened to come by to visit and found her with a puddle of her fluid under her feet. She all ready had an abscess on the bottom of her foot and sitting in her fluids did not help at all. I was told that the aides, because I don't think they had real nurses, were not allowed to touch the residents. They weren't even checking on them if they didn't notice her. At the end she died from an infection that went into her bone They need to actually take care of people not say they are and dont

JUST DON'T!! If you're thinking about taking your family here I'm telling you, you will regret it! God I cant even explain how horrible this place is. I mean if you never plan on visiting, then sure. But if you love your family member save yourself the trouble and find somewhere else for them to live. My biggest regret in life is moving my grandma into this place. Wish I could give them 0 stars. Feel free to message me if you want more details I could go on all day about how horrific this place is.

Communication could use improvement. I called about my Mother and the person answering phone hadn't heard of her falling. My parents don't want to bother staff, so they won't ask for help. Employees need to check on them more often. Probably due to the holidays, but laundry hadn't been done in over a week. Other wise EGV is decent.