Elliott Residence

First two years living there my apartment flooded every time it rained or the sprinklers were turned on. Their perpetual response was “we're getting a bid this week”. Ended up contacting the state of Oregon to get it fixed. Afterwards the mgmt. became adversarial towards me, saying that it was a personal attack against them and they were going to do the same towards me. I lived there an additional two years with the gaslighting and mental abuse becoming worse and worse. While there are some good staff there, I witnessed cruelty and mental abuse inflicted upon myself and other residents on a regular basis. Don't recommend the assisted living at Elliott Residence.

The staff are kind and caring. However the care for my fathers incontinence was horrible this last month. His room reeked from the moment he moved there of urine. Not always their fault. He was using the room as a toilet and confused. However there must have been a turnover of staffing because bedding was not being washed. He was not being bathed because he refused. (dementia he always says no to everything) So I would say many things were intolerable, but when brought to management attention it was dealt with immediately. Then it we came in and it was spottless . Then the next week we had to move him because of a fall and the room reeked of urine again. Soiled sheets and blankets. It's hard when you don't have enough staff staying or dedicated. They have many excellent people who really care. The food is great. Management cares. It's just very hard to keep personal care staff, and housekeepers doing all the cleaning necessary, plus my father was hard to pin down for changing and clean up. I would say excellent on care level poor on care staff. with the exception of med aids.

Current management is changing - maybe things will improve but I'm not holding my breath.