Emmanuel

This hospice should be shut down for how negligent they are. I feel so bad for families who actually use this place as their hospice. I’ve worked in the health care field as a care provider for over 8 years, have went through multiple hospices over the years as residents have passed, and I’ve never dealt with such carelessness as I have with Emanuel. After also talking with the nurse at Metro, she said she will no longer be recommending people to Emanuel. She was blown away by my experience and how they treated the patient on hospice. This place needs to be looked into because they only care about the money, not caring for your loved one.

My mom died October 14th, 2025 and If I could do negative stars, I would. I’m writing this because I can’t stop replaying what happened to my mom under Emanuel’s in home hospice care and the pain it caused my mom, my dad, my brothers, and me. I don’t even know where to start, but I need anyone considering this hospice to understand how deeply this hospice failed us. Please choose ANYWHERE else for your loved one if you truly care about them. No family deserves what we went through. Emanuel Hospice staff were barely present. We never saw nurses regularly. EVER. There was no consistency, no guidance, and no one there when we needed help the most. Every time we called, we had to go through the same routine: explaining all her meds, her conditions, the concerns we were having…over and over like we were strangers calling a call center, not a family in crisis. There was no direct number, no real point of contact. Just endless repetition while my mom was screaming for help and suffering in the background. I even have multiple videos of my mom screaming for help and me on the phone begging for someone to come as evidence because it was just unbelievable. When she was near the end, we were told by the nurse it was “up to us” whether to turn off her oxygen and that it won’t matter because she’s brain dead. I was speechless they even said that and have video evidence of them saying this. The next day, she was more aware but gasping, crying, grabbing at us, screaming “help me” over and over. She was terrified and in pain, and I can’t unhear her voice crying out for help. Her oxygen dropped to 38 and she was fighting for every breath, yet no one from Emanuel hospice was there. My dad had to rig two oxygen tanks together just to get her oxygen up. We had so many moments where we thought this is it. It was almost like she died multiple times. That’s not hospice care. That’s abandonment. That’s causing serious trauma. This went on for 2 days straight…no exaggeration…literally two days straight of her in distress and pain. The few times someone did come, they stayed maybe 30 minutes & tried to leave. One of those times, my dad told the nurse he couldn’t keep giving her the morphine anymore — she was struggling so much, and he didn’t know what to do and was not comfortable administering the morphine anymore himself. Instead of the nurse from Emanuel Hospice stepping in with compassion or taking responsibility & doing his job, the nurse actually tried to leave & gave my dad attitude. It wasn’t until his boss called him and told him to do it that he finally stayed & administered the medication. That is the definition of negligence and indifference. Those last days have destroyed me. I can’t eat. I can’t sleep. Every time I close my eyes, I see my mom reaching for me, begging for help I couldn’t give her because your hospice wasn’t there. I think about how I could’ve made it better, how she suffered because no one came, & it eats at me every single day. I can’t even put into words how deeply this has affected me. I’m just praying to find the strength to keep going, because all I see when I close my eyes is her screaming for help, & it’s unbearable. The trauma this has caused me is like nothing else. If I had the money to sue, I would — not out of revenge, but because what they did was neglect. Emanuel hospice failed her & failed us. No other family should have to go through watching their loved one, especially their own mother suffer like. What we experienced wasn’t peaceful, it wasn’t compassionate, & it sure as hell wasn’t hospice care. It was hell. They need to know the damage they caused. Because if even one more family goes through what we did, it could break them indefinitely. No one should have to watch someone they love die like that..alone, in pain, & begging for help while hospice is nowhere to be found. I’m asking that you review my mother’s case immediately, provide a written explanation for what happened, & tell me what changes will be made to ensure no other family endures what we did

We used Hospice home care. Airana the nurses aide,came in to washed my mom and changed her sheets. She always had a smile. Andrea the spiritual caregiver would read scripture, pray with mom , and has one of the most beautiful singing voices there are.Joan the massage therapist came in and helped mom with soreness from being bed ridden. Debbie and Tammy were the nurses that kept everything straightened out. Karl our social worker, made sure everything ran smoothly. We had to call the office at night and weekends at times to have someone come out for an issue. On the final night they came to pronounce her death,to wash her up,and to prepare her for the funeral directors to pick her up. That’s what Emmanuel has to offer you. A team helping you at anytime 24 hours a day. Thank you for all that you do.

I cannot say enough wonderful things about the care my mother received before her passing. During the one month of her care, the staff went above and beyond ensuring she was taken care of as well my family has the support they needed. I was hesitant to move my mother and if I had the choice I would make it again. They gave her the care we were not able to at home and so much dignity during her final time with us. From wellness (allowing us to celebrate her birthday with family in their living room), music therapy (playing my moms favourite oldie songs), social work (sitting with us to talk and cry) the staff (ensuring medication was administered for her pain, her room was sanitary, she was feed and washed etc) pet therapy, food and coffee for the guests and more. The comfort I felt with her quality of care will always remain with me. My mom had angels taking care of her before she left us.

My Mom was a patient of Emanuel Hospice. Even though they hadn’t accepted her into their program when she was in the hospital, the staff was there. Everyone was friendly, professional and a joy to have helping with Mom. She had lived with me for 5 years when my doctors said I needed to make a change or risk not being here to take care of her. So October 1, 2021, Mom came to the hospital via Ambulance. My plan was that she would die at my house. I was very upset that I knew I would have to put her in a facility. It seems Emanuel Hospice was there right away. They were supporting me mentally and spiritual even when Mom wasn’t an Emanuel client. They walked me through the process. Even though I used to be a funeral director and when I was in my 20’s, I worked in hospice as a CNA and a home health aide and a nursing home aide: I thought my past experience would help me, it’s so much different to be on the other side. We were blessed (at least that’s what I tell people) that she went relatively quickly. Mom didn’t have cancer or anything like that. She had dementia and she stopped eating. She could eat, she just no longer desired to eat. I felt like every day I lost a little more of her. So in some ways I have been grieving for 5+ years. Mom died December 20, 2021 I feel numb. I can’t laugh, I can’t cry.!I hate it. And guess who has been there already offering to help? The wonderful, caring and compassionate people from Emanuel Hospice. Thank you for all your help and helping my Mom get to my Dad. She missed him so much. 65.5 years together, it was hard to be a part. I believe hospice makes it better for everyone involved, but you never know how your body/mind will react. After working in it I thought I would be fine, but the first day my Dad was on hospice(on the other side of the state) I spent the day in the hospital having my first panic attack. I reached out to a hospice on this side of the state and they helped me after losing my Dad. I will miss all of you at Emanuel Hospice, but I am in hopes I won’t need any more of your services further than aftercare. Thank You for all you do.