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Our mom had been a resident at Enclave of Newell Creek in the Assisted Living and Memory Care community in Mentor, and we couldn’t be more grateful for the care she received. The staff is friendly, caring, and professional, and they truly took great care of our mom. We were so happy to find such a wonderful, safe, and clean place for her. Every time our family visited, everyone was kind and welcoming. It meant so much to know she was surrounded by people who genuinely cared. They offer activities for the residents and many fun things that keep everyone engaged and connected. The team goes above and beyond for the residents every day. A special shout-out to Walter, the nurses and all the caregivers for the compassion and dedication they showed. Our family highly recommends Enclave of Newell Creek!

Our mom had been a resident at Enclave of Newell Creek in the Assisted Living and Memory Care community in Mentor, and we couldn’t be more grateful for the care she received. The staff is friendly, caring, and professional, and they truly took great care of our mom. We were so happy to find such a wonderful, safe, and clean place for her. Every time our family visited, everyone was kind and welcoming. It meant so much to know she was surrounded by people who genuinely cared. They offer activities for the residents and many fun things that keep everyone engaged and connected. The team goes above and beyond for the residents every day. A special shout-out to Walter, the nurses and all the caregivers for the compassion and dedication they showed. Our family highly recommends Enclave of Newell Creek!

Don't be fooled by the facade! If your loved one is in Memory Care, they are ignored. The brochure tells you a wonderful story, but the management can't deliver. i thought that the most expensive place meant the best care. I was very wrong. I have met 3 times with management in the 4 months she has been there and they can't seem to keep my very mobile mother clean and happy. I SPEND MORE TIME CLEANING HER, AND HER ROOM, WHEN I VISIT THAN I ACTUALLY GET TO SPEND VISITING MY MOM WHEN IM THERE. Kirsten (the Memory Care Director) and Michael (the Executive Director) ignore my requests for better care and bury their heads in the sand. They are more focused on the Assisted Living side. I don't understand how they can accept that my mother spends so much time in a full, wet brief or that she had to sleep 2 nights with just a top sheet because their staff never checked on her after taking her bedding to be washed, or the fact that she is locked out of her room all day. She has dementia! She needs care and they are unqualified and unable to care for her. Please don't send your loved one here.

Don't be fooled by the facade! If your loved one is in Memory Care, they are ignored. The brochure tells you a wonderful story, but the management can't deliver. i thought that the most expensive place meant the best care. I was very wrong. I have met 3 times with management in the 4 months she has been there and they can't seem to keep my very mobile mother clean and happy. I SPEND MORE TIME CLEANING HER, AND HER ROOM, WHEN I VISIT THAN I ACTUALLY GET TO SPEND VISITING MY MOM WHEN IM THERE. Kirsten (the Memory Care Director) and Michael (the Executive Director) ignore my requests for better care and bury their heads in the sand. They are more focused on the Assisted Living side. I don't understand how they can accept that my mother spends so much time in a full, wet brief or that she had to sleep 2 nights with just a top sheet because their staff never checked on her after taking her bedding to be washed, or the fact that she is locked out of her room all day. She has dementia! She needs care and they are unqualified and unable to care for her. Please don't send your loved one here.

We toured the Memory Care unit for my mother. It's a larger memory care with a lot of space. The other Memory Care's we went to were just a small hallway, here my mother can have lots of space to walk and not feel so locked in. The staff were all busy helping residents, which again at the other places we say people just sitting around. We can definitely see our mother being taken care of here not just her care needs but also having other people that are like her and able to have conversations with her.