Forest Hill Heights, LLC

From my first interaction I was impressed. I was just starting my search for my loved one and I reached out with basic questions. They were answered in detail from the start. A few months went by as making a decision of accepting that your loved one needs more care and needs to transition to an assistive living is a heart breaking decision that was not taken lightly. I reached out to Forest Hill Heights (urgently) and again I was met with open arms and grace. Jennifer Metevia called me right away and assured me this would be a great fit. I made an appointment and met with Shanell Smith who is the new executive director (one would never know as she is filled with a plethora of knowledge). She provided a comprehensive tour, allowed us to take a few pictures to share with our loved one and signed a check right then and there as our decision was made. This was the RIGHT place. The very next day, our loved one was assessed by sweet Brandy in the hospital and placement was agreed upon. We started moving in that day!!! When we arrived on site for initial move in of furniture, the staff greeted us with smiles, a bed we are borrowing from them was delivered and even a housekeeper greeted us and offered additional assistance! We once again knew this was the RIGHT fit for our loved one. When I arrive the following day to sign the official contract and leave a much larger deposit, I was again greeted with warm welcoming smiles from all staff. My loved one is being transported to her new home tomorrow and I can’t wait to see all the positive progress she will make from the loving environment. Thanks to all but a special shout out to Jennifer and Shanell!!! I will add my journey here for others to follow as this decision is never easy but so far it has been smooth!!

We chose Forest Hill Heights over a neighboring assisted living facility because it was brighter; had activities to offer every single day of the week; allowed essentially 24 hour visitation (not just 10 to 6 or 10 to 8); and allowed us to bring our dogs in and walk around with them rather than stopping with them at the front door. Dogs were an integral part of my mom‘s life and, as it turned out, important to many of the residents as well. They also have nursing staff present 24 hours a day, not just on call for the evening and overnight hours. Why would we RETURN to Forest Hill Heights? My mom was there for the last year of her life. When she behaved poorly, the staff handled her professionally. When she had health concerns they took care of her and communicated with me immediately. They cooperated with the Gilchrist Hospice staff who came in to see mom every week. The staff were always friendly and patiently cared for my mother, making her feel special and taking a large burden off of the family and letting us enjoy the time we had left with her. Upon mom‘s passing, I walked out of her room and found three of the aides in tears in the hallway. How much more personal can you get than that?

Forest Hill Heights is AMAZING! Lovely facility, caring, knowledgeable and super dedicated staff. Everything I could want for my dad. I have such a sense of relief knowing he’s there and being cared for with kindness, respect and expertise in his issues! The staff made every part of the process of moving in and getting my dad settled easy and stress-free. Forest Hill Heights is a gem in the heart of Harford County.

I have watched all the posts on Facebook for well over a year before deciding to take a tour of the facility. It is a difficult decision to place a loved one, but I assure you that all the staff here are phenomenal. They treat all residents as if they are their family. They know every resident by name and all of their family. I am so glad that I chose them for mom. I know that she is in great hands Thank you to all the staff here at Forest Hill Heights.

Great staff! I feel that are very caring towards all their residents. Attentive to their needs. Food is fantastic. Everyone has been amazing. I toured many facilities and I felt this was a great fit for our family. Better than expected after we moved in. I am so glad we chose Forest Hill heights.