GARDENS OF RIVERSIDE, THE

My grandma Lillian was moved here in November of 2019. She suffered from severe Alzheimer's disease and she was very well taken care of while a resident here. Stephanie is such an amazing person. From the behalf of my mom and me, I truly apologize if my grandma was beligerent with the staff and caregivers here. Before my grandma was officially diagnosed with Alzheimer's, she was a sweet, innocent, kind, little old lady. Alzheimer's took over her memory and turned her into the complete opposite of the kind of person I described her as. For a memory care facility, this place is better suited for elderly than a five star hotel. Everyone here is professionally trained to take care of people suffering from dementia, Alzheimer's, amnesia, or any memory disability that I cannot name. Sadly, my grandma passed in May of 2023. I appreciated the sympathy card sent to us for her passing from the people here. I wish I could tell Stephanie how embarrassed and sorry I was for my grandma's behavior at everyone here.

It’s a beautiful place, very welcoming staff. Beautiful outdoor patio, plus has a bonus little farm.

I am writing this review based on my personal experience with the Gardens of Riverside, where my mother lived for the last four years of her life. Initially, everything seemed fine, and my mother was happy and active. However, things took a turn for the worse after Gracie Garcia took over as Director. I noticed that some caregivers seemed unqualified to care for Alzheimer's patients. In June 2024, I started noticing marks and bruises on my mother, but Gracie and Joanna refused to explain why, citing that I was not the power of attorney. Her power of attorney did not visit. My mother's cognitive state began to decline rapidly. I stopped receiving updates and photos of her activities, and during my weekly visits, I saw many residents, including my mother, left unattended in wheelchairs with no stimulation. In August, my mother was left standing unattended and fell, hitting her head and causing a brain bleed. Despite my persistence, the facility delayed sending her to the hospital for five hours. Gracie claimed it wasn't an emergency because she didn't see a bump on my mother's head, demonstrating her lack of qualifications. My mother's doctors' notes indicated that she needed follow-up care, but both the facility and her power of attorney failed to provide it. My mother passed away two months after her fall, and her death certificate listed a subdural hematoma as the cause of death. If my mother had received proper care, she might still be alive today, as she was not in the final stages of Alzheimer's disease. I am sharing this review to warn other families about the Gardens of Riverside and the leadership of Gracie Garcia. I've documented my observations of my mother through photographs from June to November. Although I was currently involved in a lawsuit with her power of attorney, her passing ultimately brought relief from my daily concerns about her well-being.

We moved my dad to The Gardens in February 2021, and it was the best decision for him and our family. Stephanie is amazing! All of the staff are positive and happy. The atmosphere is uplifting, the facility is always clean, and the courtyard landscaping is relaxing. My dad is always treated with love and respect. I sleep well every night knowing he is getting the best care available to him. Thank you so much!

My husband and I absolutely love this memory care facility and the employees that work here. Our grandmother was diagnosed with dementia in June of 2020, and became progressively worse. After MUCH consideration, we decided to place our grandmother into a care facility. After a tour of The Gardens facility (following CDC protocols for the pandemic of course), our decision was made. The Gardens is a tranquil, clean, well maintained facility with a beautiful courtyard and a miniature farm. The spacious rooms for the residents are clean and well maintained. We were able to get to know the staff, and Stephanie is a personable, loving, organized and highly detail-oriented person. We were so glad to meet her. She, Shannon, and her staff truly treat everyone, patients AND their families, like their own family. We were put at ease with transitioning our grandmother into the facility and received tons of support. Since she has been transitioned, our grandmother has made new friends with the other residents and is cared for the way we as her family would care for her. We also LOVE getting short videos, pictures, and updates of our grandmother; it helps us feel close to her! Thank you so much for your professional care, empathy, and support. We would highly recommend this facility to anyone looking for a memory care facility for their loved one.