Glenvale

My elderly father was recently sent to this facility after breaking his back. The rooms and interior of the building are very nice, clean and bright with the rooms with a hotel room like feel. Although I never ate their food my father said it was pretty good and had no complaints. The low review score comes in at the the nursing care they provide. It’s quite awful. It would on average take someone 15-20 minutes to answer his call button. After being there for a week I had to ask them to help him to shower since they had not done any self care on him. Whenever I had questions the nurses I spoke with seemed clueless. With one actually that kept saying, “I don’t know this is my first time with your dad” until I suggested she go look at his chart and comeback. Also his toilet was broken leaving poopy water one the floor and my father told them 3-4 times about it but they never fixed it or cleaned up the mess. I would NOT recommend this facility if you are relying on any one on one care. Because I noticed they were more interested in standing around chit chatting with each other them actually helping their patients that they are being paid for to do. .

This is a very nice place with just a few flaws.The biggest problem they have is the cafeteria and the meals they serve,they would come tell my wife what they had on the menu,she would pick what she wanted and then it wouldn't be what she ordered,why even say they have a menu when they just give you what they want to give you,and 97 percent of the time when you got your meal it was so cold you didn't want it,my wife got a waffle that was so hard it curled right up,she couldn't eat it of course.I had to go out a lot and order something from the local restaurants,the only thing that they had good was the fish,but they only had that twice in the 3 weeks she was there,she would get mashed potatoes and it said gravy too,but the gravy wasn't there, dessert and no dessert was there,so they either need to get a good cook who can handle the meals or hire more staff for the cafeteria,there has got to be more organization in the cafeteria.Now I would like to mention the good side of Wellsprings,the. Nursing staff is excellent,Candace and Aushan was A plus in my book,and other nurses and the aids like Jennifer,dimekiah,Cletoria, Ericka, Cecila Catherine,Nika,Timeko,Demetria, and Olivia they really liked their jobs,and you could tell that by their very caring attitude.I give wellsprings 4 stars because they need to improve on their cafeteria.Otherwise I would have given them 5 stars.

My uncle was placed at this institution after falling and requiring therapy. The facility looks beautiful. Cleanliness, not so much. Same debris laid on the floor for two weeks. Had to inquire for my uncle to have showers. My uncle was left on the commode for a really long time. Even after pulling the emergency cord. The excuse was shift change. Food is not good. Plan to bring food for your loved one. My uncle was released and is not ready to be independent and on his own. Run from this location. Some of the employees are great. The whole experience and the leadership needs an overhaul.

I had the pleasure of touring this facility with the Saginaw Chamber. I was very impressed with the size of the rooms and all rooms having private bathrooms. They are very modern and spacious. The staff was very kind and friendly! I would absolutely send my family here!

My mother went there for PT after a spinal cord injury. Run away from this facility. Looks great, beautiful facility but looks are deceiving. Not enough staff, food terrible, my mom didn’t get showered, wait wait and more waiting to get anything done! PT was a joke, what they said was going to happen didn’t happen. We ended up taking her out of the facility early after having a nurse friend access the situation. Run from this place!