Grace Village Assisted Living & Memory Care

My sister is getting great care & attention. She's impressed with the food, which is big for her. Staff is very friendly & helpful. I'm content because she's is. We're impressed with the facility for sure !

My experience with this assisted living facility was extremely disappointing due to the behavior of a nurse named Lisa. In my experience, she was consistently rude and unprofessional toward residents. I witnessed her being extremely rude to residents and using inappropriate language, which is completely unacceptable in a place meant to provide care, safety, and dignity. In addition to how she treats residents, I also observed Lisa treating other nurses terribly. She spoke to coworkers in a disrespectful and demeaning way, which created a tense and uncomfortable work environment. Her behavior toward both residents and staff showed a lack of professionalism and compassion. Lisa treated people around her poorly overall, and her conduct raised SERIOUS CONCERNS about the quality of care and the atmosphere within the facility. Management should address this issue, as no one in a caregiving role should behave this way toward vulnerable individuals or their colleagues.

Although I cannot speak to the care of Grace Village once a loved one moves in (only because my mother moved out of state to live with me after an unfortunate event with one of her previous in-home caregivers), I do not want to miss the opportunity to leave a glowing review for the facility and, especially, for Lee and Amber at Grace Village. Lee spent many hours cheerfully and patiently listening to our needs, telling us about GV's services, and showing our family the different resident rooms and common areas on the property. The facility was extremely nice and clean; the staff we met were welcoming and warm; and the community of residents seemed content and well cared for. To be sure everything was what it seemed, we visited GV four times over several weeks at different times of day and we can attest that the facility is very well maintained, the amenities seem both generous and available to residents at any time, and the men and women who live there seem very happy. We spoke to one resident at length and she told us that it was a wonderful place to live. We have since also talked with friends living in and around Granite Falls who have a family member living there and they are all very happy with the care that their loved ones are receiving. We were very comfortable with the idea of moving our mom into Grace Village but, right before we were to move her in, she had a health relapse and we decided she needed to be closer to one of her children, at least until we are able to get her health more stabilized. Even given the short notice termination of our verbal agreement to move in, Lee was very understanding and put our mom's health concerns ahead of all else. We just cannot say enough good things about him. In closing, my sister and I would still be happy to put our mother at Grace Village if she moves back to the area and we would be confident leaving her in the care of Grace Village's staff.

We are very pleased with Grave Village Assisted Living! The administration and staff are top on the charts!!! They are so very caring and take the best care of all the residents that are there! They take such wonderful care of our Dad! He is on Memory Care hall and the staff are so very good & attentive to him & take the very best care of him! We are beyond pleased with the care he receives and all the extracurricular activities such as games and crafts he is involved in!! They are constantly having movie day with popcorn!❤️ We take Dad out occasionally and he is always ready to get back to his friends! We would recommend Grace Village Assisted Living to anyone that cares about their loved ones!

If i could give minus 10000 stars I would. Let me start by saying this facility is beautiful and in a great location but that is ALL it has going for it. The state needs to step in before someone really gets hurt. It is being ran by two people who threaten the PCA's (caregivers) with their jobs if they tell the families what is going on with their loved one. We were told not to call the nurses station if we needed to know anything to call the Administrator direct and she is NEVER there or knew nothing about what is going on in the back. They went two weeks before brushing or bathing my family member. In the 6 weeks my family member was in the facility they drug overdosed him, causing his second emergency room trip in 6 weeks. When my son got to him and the EMT's his bp was deathly low and he was unresponsive. The Med Tech who overdosed him refused to call 911 when asked to by family. If family had not shown up our beloved would have died from the tech not looking at his med records and giving him to much medicine. And before you say this isn't true, we met with all staff, head Administrator, Nurse, Hospice Nurse, Placement Coordinator, and Memory Care Coordinator the next day and they showed the record to me where she did not notice she double dosed to soon. What did they do? NOTHING. This med-tech is still working there. She was still allowed to give medicine to the patients and my family member. They do not change the residents when they are suppose to be. My family was left soaking in bed and pee. Almost all of the time my family member was left to stay in bed all day without any food or drink. The rooms are NEVER cleaned. We found can's, food, and other peoples clothes under the bed and behind the chairs. When you ask about a bruise or a cut they always say i don't know how that happen. My loved one's med's were changed 3 times in 6 weeks claiming aggression. This is a memory/alzheimers unit but they say they are not capable of dealing with anger issues. They drugged my family member multiple times to keep them out of it so they did not have to deal with them. They would make us come to the facility multiple times a day to say my family member refused meds or would not shower. And yet we are paying the "Qualified" facility to do this and trust me they are not cheap. They did not provide my family member with the showers, hairs cuts, shaving, teeth brushing, or changing that we had been paying for. We would walk in and hours old food be on a tray in my family members room. It was horrible. We had to take my family member to the dentist because they said their teeth were not fitting so we did and guess what it was someone else's teeth. They had NOT a clue where my family members teeth were and guess what we found them under the BED! They never opened the blinds or turned the lights on in the room they just always wanted them to stay in the bed. When they would put them in the "Common" area they just sat them at tables without any interaction and the staff sits on their cells phones! The staff always just is on their cell phones not paying any attention to the residents. It always has a horrible urine smell in the locked unit. And the staff.... they hire services to staff this facility so hardly any of them are true employee's so staffing changes constantly. The memory care coordinator who was just hired quit due to how unprofessional the Admin and the head nurse are. They are best friends and lie to cover everything up. You could ask a PCA how your family member was and then ask the Admin or Head nurse and all stories were completely different. The Admin and Head Nurse both come from another facility which DID NOT HAVE memory care so they have NO CLUE. They have the LOWEST rating of any facility in the county. They have NO stars and their rating thru the state is 61.25. My family and I regret trusting these people and the things they told us would happen if we placed. Please decided on a different facility for your loved one. The owner will not speak to you or hear any of your complaints.