Harmony Hall Retirement Community

As a resident at Harmony Hall, I have been blessed with excellent care provided by staff in each and every department. The Director of Harmony Hall is truly caring, thoughtful, accessible and accommodating. The heads of the various departments make a concerted effort to address my questions and concerns. Therapists I have worked with are very skilled and knowledgeable in their specific disciplines and I have been very pleased with their approach and strategies to help me gain more independence. The nurses, caregivers and medical technicians are attentive to the needs of the residents and many of them go above and beyond to help. Kudos go out to the maintenance crew and housekeeping staff for their diligence and hard work especially when it comes to resolving any issues that may arise. I can’t say enough good things about the lovely front desk staff. They are so kind and willing to help me with any ongoing issues I might have. They also are fun to talk with and help to lift my spirits tremendously. The dining hall staff are very personable, as well, and work hard to meet the needs of each resident. I also find the staff in charge of activities to be very energetic and friendly and are working toward providing more diversity when it comes to activities. Just the other day, one of the staffers spent a good amount of time solving problems I was having with my computer. The apartments are spacious, and the common areas are roomy, as well. It would be nice if there was an area that could accommodate residents who wanted to participate in another activity at the same time there may be a regularly scheduled activity (ie bingo). I enjoy a number of the groups that come to entertain us, although I do feel it would be great if we could have more opportunities to engage in Arts (music, theatre, dance, museum visits) and nature programming outside of the building, for those that are able to do so. During the almost two years I have been at Harmony Hall, I have made friends , felt safe and felt cared for. I do think those are pretty important factors when choosing an assisted care facility.

My father has been at Harmony Hall for several months now. The facilities are great, and the staff has been tremendous. Everyone that I have dealt with has been very friendly and helpful. They have gone out of their way to help our family with every request and accommodation. My dad says he likes the food, and he says the staff has been very nice to him and they treat him well and take good care of him.

Our experience with Lorien Harmony Hall was very cold and corporate. The executive team lacked empathy and compassion for our father who was in critical need of assisted living support. My only advice to anyone is if you are looking for a compassionate team that will work to serve your family's needs, look somewhere else. In August 2025, we expressed interest in Lorien Harmony Hall for our father, who really liked the place when we toured. In October, Harmony Hall's Executive Director, Victoria Rosier, decided to deny my father's admission based on an arbitrary clinical assessment that he needed sub-acute rehab first. They did not acknowledge current medical records, or clinical staff attempts to work with Harmony Hall for direct admission. The appropriate action would have been a peer-to-peer clinical discussion to clarify any questions. However, as the clinical case worker put it "they just don't want to take him". Our family invested $4500 in the community fee, had countless emails with Lorien over the course of two months only to be denied by email for an acute incident. When I told the Executive Director, Victoria Rosier, how disappointing this was, she said she was sorry we felt this way and our $4500 deposit was waiting at the concierge’s desk. The entire experience was devastating and left us and our loved one without planned support. While I believe the sales director, Chelsea, tried really hard to advocate for our family, I do not believe she has the support of her leadership team or the freedom to make executive decisions. She often had to get confirmation from her Executive Director, Victoria Rosier, to finalize any agreements. My experience with Victoria was not pleasant, she was often rigid and lacked the compassion expected of a healthcare executive. She also did not show the ability to be strategic to achieve a common goal, which was helping our father find as safe and welcoming home. My father is now living in an assisted living that warmly accepted him and did the clinical assessments in less than two weeks. I personally shared our experience with neighboring facilities and learned it should never take two months to make an admissions decision.

My mother had wonderful care. There were times a nurse called to raise a concern about something we didn't notice, the activity staff made sure there were always interesting programs. At one point there were not 4 bridge players in the building so the director arranged for an aide to learn bridge. The aide would sit in if a 4th was needed and if not, would be present to assist others . This was very kind and thoughtful especially as folks older and couldn't always maneuver cards or remember. Bridge is just one example of helping residents stay engaged. I could easily list 10 more ways the staff went beyond anything I expected. My mom had been at a different place before and the difference was night and day. I cannot recommend Harmony Hall highly enough.

Chelsea Mccartin helped me with getting my husband into Harmony Hall. Any issue we had during the process she was able to solve in a timely manner and with great respect and a smile. She worked very hard on coming up with the best room for my husband's particular needs. She would be a rtrue asset to any business!