Harpers Station Yorktown

My parents loved staying here. They had the perfect apartment in the perfect location. The staff is very accommodating and I love the variety of activities.

Not only is the facility beautiful but the staff and residents are very caring. I love that the independent living residents often interact and help with the assisted living residents. My Mom feels welcome to enjoy all level of activities. She’s nonverbal, but has made so many friends and feels comfortable with her new family. It gives me so much peace, knowing she’s in great hands.

My mother has been a resident about a year and the staff and services have been just stellar. I’m grateful to have never felt anything impersonal nor disingenuous. The result are adult children knowing our precious mother (Joyce Maltby) has all the resources required to supplement the inimitable gifts of this precious 93 year old woman.

I recently put my sister in memory care and am extremely impressed with the staff . they truly care about their residents and they do treat them like their own family. They know each resident's limitations and right there to help them. There are a lot of activities for the residents to enjoy and they have an outdoor covered patio and grassy area for them to sit and enjoy the fresh air. i have decided to move into a apartment in independent living because My house is to big and i can have my dog. The atmosphere is friendly and inviting. I am looking forward to moving into Harpers Station!!

I first visited Harper’s Station in October 2024 and several more times after that. The purpose of my visits was to determine if Harper’s Station would be a good environment for a family member who was moving to the area from out-of-state and needed assisted living. In mid-December 2024, I placed a deposit on the unit best suited for my family member. Shortly afterward, I arranged for the required in-house assessment, including the salesperson and the resident nurse. Toward the end of the assessment, I inquired about when my family member could move in and was informed that she could move in around the end of the month. Shortly after the assessment, I received an unexpected notification that since my family member was from out of state, the nurse required that she obtain and be seen by a local primary care physician and have a psychiatric evaluation conducted before moving in. Even though we were amid the Christmas and New Year holidays, I met these requirements and emailed all documents to the nurse and the salesperson. I routinely asked for a move-in date but got no response. January came and went. I inquired by phone and email but still received no response from anyone by phone, email, or mail. I had stopped by a few times, but no one was ever there to speak with me. On February 4, my husband stopped by Harper’s Station to see if he could find out anything. He was informed that the salesperson was no longer there and that the new person would give me a call. Nothing. So, the next day, I called the receptionist and asked for the management company’s contact information. She put me on hold. The executive director came on the line and introduced himself and his position. The connection was terrible, so he called me back. I briefly shared the nature of my call with him. He said he had my loved one’s file and was somewhat aware of the situation. I took the following notes of statements the executive director made to me during the conversation, with the first statement followed by my response: - “I cannot allow anyone with mental illness to live in “my” community.” When I asked him to elaborate on the mental illness, he stated that my loved one had been diagnosed with Schizophrenia, which was an outright lie! Though I was shocked by his comments, I firmly denied his claim and told him he was wrong. Nothing in her medical records supported such a diagnosis. Obviously, someone outside of her physicians manufactured this false diagnosis. I immediately reached out to the medical professional who evaluated my loved one. She confirmed that she had not and would not make such a diagnosis. She immediately sent supporting documentation to the nurse and executive director. Guess what? NO RESPONSE. - “My team of doctors have evaluated her records and have indicated that she is in a “gray” area and may not fit into assisted living or memory care, rather a group home environment.” - “I’m calling you from my cell phone, so you can “blow it up” if you need to.” - “I have been receiving your emails, but I wasn’t sure what was happening.” Based on my unbelievably dreadful experience, I can confidently say that in my opinion, these people are not qualified or prepared to be in the business of senior living. Doesn’t assisted living mean that whoever applies to reside there cannot manage on their own and needs assistance? And what about levels of care? That is determined by the needs of the resident, correct? At the time of this post, no one from Harper’s Station has had the decency or level of professionalism to notify me formally of the denial of my loved one’s residency there. They have very real and unfortunate communication problems. Instead of creating a false narrative, they could have just said yes or no. Even when I asked for the deposit back, I got no response and had to take other measures. Fortunately, my loved one is in a beautiful ASSISTED LIVING community she loves and is doing exceptionally well. The community is fully staffed with professional, attentive people who genuinely love what they do.